Ostovich & Associates P.C

Ostovich & Associates P.C Customer Sentiments: A client left a special review mentioning the expertise of Alex and Sandy. They noted that the two took their time to listen to the client's needs and were always available with their best interest in mind. The customer rated the law firm as excellent and gave them a five-star review. Another client shared a similar review, stating they were very helpful and caring. The person was more than willing to select the firm for any services whenever a need arises. Despite the positive review, a client left a very negative review. The affected party reported that Ms. Ostovich failed to inform the client when the case went to trial. This led to the attorney receiving thrice the settlement needed, leaving the client with minimal. This was seen as if the attorney had taken 75% and the client got 15%. Such an unbalanced system led to the review warning others not to acquire the firm's services. Despite the above, another client left a comment that they had never needed a lawyer in the past, and the firm made that encounter a smooth one. The staff was kind and made them understand the process, and they were very thankful. The client's respective ratings of perfect and five stars sum up the positive encounter the individual had at the law firm. Another happy client shared that they thought the firm was excellent and highly recommended it. The client had interacted with Sand for many years, and the review was a spot on and a five-star review. Finally, a comment might have gone unnoticed by the firm. They were surprised at how they never got a call back despite their attempts. This was a concern to them, and it's important to be looked into to improve the efficiency of the firm (Ostovich & Associates P.C, 2022). Keywords: Ostovich & Associates P.C, focus, feedback, customer