Helpful staffKnowledgeable staffGreat customer serviceHigh quality gearIntegrity in salesFriendly atmosphereGreat for adventuringFair pricingPersonalized shopping experienceVariety of items
About this business
Established in Seattle, Feathered Friends is a business that produces handcrafted sleeping bags and down bedding. They provide outdoor clothing and accessories for hiking, backpacking, mountaineering and other outdoor sports. The company was started in 1972 by Peter and Carol Hickner when they relocated to the area and sought to make outdoor equipment they couldn't afford or find. Carol and Peter started their legendary company in their basement and honed their skills with an industrial sewing machine Union Special(r), their design eye and their patience to pay attention to every small part. The second generation of the Hickner family has continued this legacy of quality and handcraftsmanship in their two factories, located in SoDo, a Seattle neighborhood. The factories are steps away from the retail shop, with less than an hour drive to the North Cascade Mountains that inspires and tests Feathered Friends' products.
Reviews Summary
Feathered Friends is highly praised for its knowledge, honesty, and superb customer support. The merchandise is of the highest quality and is made in the United States. Adventure materials, outerwear, and sleeping bags are all available at the store. Advisers are recognized for steering buyers in the correct route, with no pressure to buy the product. This is the best shop for customers to try merchandise before purchasing it, and the reviews are largely favorable. The team members offer outstanding consumer support, and any problems are quickly addressed. The company is committed to providing its consumers the best in outdoor equipment and aiding in minor repairs.
Frequently asked questions
7 questions
What do Feathered Friends clients say about the work?
Customers frequently praise the knowledgeable and friendly staff, highlighting their integrity and willingness to assist with sizing and repairs. Many reviews commend the high quality of the products, particularly down jackets and sleeping bags, and the personalized shopping experience.
Does Feathered Friends offer sizing consultations for outdoor gear?
Yes, they provide in-store sizing assistance, online sizing guides, and custom fit recommendations, all for free. This service is appreciated by customers who value the personalized help in finding the right fit for their outdoor gear.
What types of sleeping bags does Feathered Friends offer?
They offer a variety of sleeping bags including Lightweight Down Sleeping Bags, Season Sleeping Bags, and Winter Sleeping Bags. This selection caters to different outdoor needs and preferences.
What are the store hours for Feathered Friends in Seattle?
Their hours are as follows: Monday: 11:00 AM - 7:00 PM, Tuesday: 11:00 AM - 7:00 PM, Wednesday: 11:00 AM - 7:00 PM, Thursday: 11:00 AM - 7:00 PM, Friday: 11:00 AM - 7:00 PM, Saturday: 11:00 AM - 6:00 PM, Sunday: 11:00 AM - 5:00 PM.
Can I rent outdoor gear like avalanche safety equipment at Feathered Friends?
Yes, they offer outdoor gear rentals including Avalanche Safety Gear, Crampons, and Ice Axes, making it convenient for customers who need specialized equipment for their outdoor adventures.
How does Feathered Friends handle repairs for their products?
Feathered Friends provides repair services for jackets, sleeping bags, and duvets, ensuring that customers can maintain their gear's quality and longevity. Many reviews mention the helpfulness of the staff in this area.