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Les Schwab Tire Center

Name: Les Schwab Tire Center
Address: Seattle, US
Telephone: +12063670402
Rating: 4.3069

101 reviews

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+12063670402

Open 8:00 AM - 6:00 PM now

12215 Aurora Ave N, Seattle, WA 98133, USA Get Directions

tire shop Top Tire Shops in United States Top Tire Shops in Washington

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ABOUT Services Excellence Summary

The Les Schwab Tire Center's no-cost tire warranty covers the purchase of all Les Schwab tires. Every 480+ Les Schwab Tire Center has the industry's most comprehensive warranty. Les Schwab Tire Center South Seattle has a wide range of winter, all-season, and tread tires. Additionally, in many sizes, we have performance and all-terrain tires. All of our tires are guaranteed to last the life of the vehicle.

SUMMARY Reviews Summary

Adrian, Katie, Justin, and Marco received high praise for their exceptional customer service, with many reviewers noting the employees went above and beyond. Many clients mentioned the walk-in experience was seamless, with one saying the staff provided a complimentary tire pressure check and help, even supplying a new pressure gauge. Several customers were happy to say the service was swift when they needed it most and when repairing their flat tires, emphasizing how that helped them return for their tire service. A client mentioned Justin solved a lingering issue with his truck that his regular mechanic could not fix, describing it as above and beyond. The website is user-friendly, with a client telling of when he requested and got an appointment at another location that was close to his work. The few consistent positive reviews often mentioned great customer service and promptness throughout the year.

Mothana left a 1 star review

★☆☆☆☆

On TrustAnalytica

Nov 28

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Reputation Change over time

Pros & Cons

PROS

recommend (7)

great service (4)

highly recommend ... (4)

very friendly (3)

excellent servic ... (3)

fast service (3)

great customer s ... (3)

knowledgeable st ... (3)

friendly staff (3)

great experience ... (2)

Cons

not happy (1)

very expensive (1)

expensive (1)

frustrating (1)

unprofessional (1)

no customer serv ... (1)

terrible custome ... (1)

terrible (1)

rude (1)

Les Schwab Tire Center Reviews: 101. Average Rating: 4.3

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Reviews (1) Google Reviews (100)

Mothana

on Trustanalytica

Fix negative reputation Fix negative reputation

I went today at 7:45 to the store in Sprague and asked Joe if I can take an appointment to get my winter tires in he told me no appointment needed just come in. I bring the tires and asked Joe how long it would take and he told me an hour so I said ok and proceeded to wait. After an hour and a half I went back in and told them that they might have forgotten about my car because people have gone after me and then the front desk lady told me that they all probably had appointments. So I was confused because Joe had not mentioned anything about an appointment even though I had asked if I can make an appointment. I was waiting and the people after me were finished and then the lady told me they will pull in my car now. Which means that they are just now starting to work in it after an hour and a half and at that time there is a costumer a girl and her dog and goes inside the store. She said that she can’t wait outside because of her dog so they did her car before mine while I stood and waited. An hour and 45 minutes later I went to check on my car and they had started working on the car next to mine three people were working on it and my car had only one person working on it. I feel like this was done on purpose because I had asked what happened to my car and both Joe and the receptionist lady were looking and laughing at me. After two hours and fifteen minutes my car was finally done. Due to this experience I have vowed to never come by this store because of the rude behavior of the employees. I am not concerned about the money but I felt humiliated and that this was done on purpose.