Great customer serviceProfessional staffQuality repairsEmpathy and kindnessFrequent updatesKind staffQuick repairsPatient serviceExcellent communicationTimely estimates
About this business
Pacific Auto Body is based in Seattle, Washington. Since 2008, we have provided top-of-the-line services and repairs. Our technicians are certified in BMW, Mercedes, Tesla, and various other brands. We are among the few US Tesla-certified shops. This means we have the latest equipment to repair paint, chassis, and body. Our job is detailed, and we strive to make it the best. We are passionate about our customers and their vehicles, so we do all we can to make their cars free of dents and scratches. Our highly-skilled team will be at your service seven days a week. We provide the best collision repairs. This is a decision you will not regret.
Reviews Summary
The reviews indicate that Pacific Auto Body is exceptional in adapting to customers' unique needs. Excellent communication, customer support, and professionalism were noted as extremely important. Most reviewers compliment the high quality of the repair, with Pacific Body always returning vehicles in better condition than they initially received them. However, the company cannot focus on hybrid vehicles such as the Tesla. An insurance claim issue led to one reviewer's negative summary of State Farm and the approved shops, highlighting the situation's emotional turmoil. The other positive reviews boosted the shop's appearance. Going forward, I would visit the Pacific body again to fix my car. Accidents are unfortunate, but Tripp and the team here made them a little more bearable by taking care of my vehicle's needs. Overall, the Pacific Auto Body is a stellar body shop and the top choice for professional collision repair services. High recommendation.
Frequently asked questions
7 questions
What do Pacific Auto Body clients say about the work?
Clients frequently praise the meticulous work and attention to detail at Pacific Auto Body. They highlight the professionalism of staff like Tripp and Barrett, as well as the quality of repairs, stating that their vehicles look brand new after service.
Does Pacific Auto Body handle collision repairs, and how do customers feel about their service?
Yes, they offer full collision repair, bumper repair, and door replacement. Customers appreciate their prompt service and the care shown by staff, often noting that the team goes above and beyond to ensure satisfaction.
Can I get a custom color match for my car at Pacific Auto Body?
Yes, they offer custom color match services as part of their paint services, along with respray and touch-up paint options. Customers have noted excellent results in color matching.
How does Pacific Auto Body handle window replacements?
They provide comprehensive window replacement services, including windshield, side window, and rear window replacements. Reviewers have mentioned good service for window repair needs.
Does Pacific Auto Body offer dent repair services?
Yes, they specialize in dent repair, offering paintless dent repair, traditional dent repair, and small dent removal. Clients have expressed satisfaction with the quality of these repairs.
Is Pacific Auto Body certified for Tesla repairs?
Yes, they are one of the few Tesla-certified shops in the U.S., ensuring they have the latest equipment and expertise for Tesla vehicles. This certification is a significant advantage for Tesla owners.