Apple Valley Veterinary Clinic

Brought my animals here for around 8 years at least, I used to love this vet, not anymore, boy have they put money before the care of animals. I brought my dog in last year 12/28 for just a nail trimming. I went to pick him up and paid the bill and it was 273.43, they did an annual exam WITHOUT asking and charged me for it. When I called and asked why that was done without consent they said they would give me a call back after they talked to someone and I never heard back from them. I guess they can do any service and charge you for it without your consent. My dog get skin infections throughout the year and breaks out in bloodly sores. They put him on an antibiotic when i brought him in, telling me it was a skin bacteria infection. I went home and gave him his meds and it worked and cleared it up. I also have him on Benadryl to as needed. He broke out again last year and I called and talked to them and asked if I really needed to bring him in everytime his skin breaks out just to get the same meds and I was told no, just call and we will refill the meds. So they refilled the meds for me. Now his skin broke out again and i was out of his meds and i called for a refill just for them to tell me they cant refill it because he needs his annual exam. I stated that he did have it 12/28/2022 and today is 12/27/2023 and im not trying to split hairs but i am within the 12 month period (even though its by a day) and he needed them bad as he is broken out. I was then told that in the system it says that if that doesn't work he needs to be seen for his skin for a different med to prevent it. WELL big surprise no one EVER told me that. I was just told that I could call to have it refilled so I didn't have to bring him in each time. I am BEYOND disappointed with this place. I asked if he could get the med prescribed that they were talking about seeing i am still in the one year period and was told no, he had to be seen again, for the same skin issues he has been seen about. It is not like i don't have a veterinarian-client-patient already established with them, I do and it has been for years! I have even recommended friends and family to this place. Unfortunately I will not be going back there, I am not one for writing bad reviews as I gave them a chance even AFTER they just charged services on there without consent but now with this, I would expect better from them after all these years. No resolution from them at all.

Apple Valley Veterinary Clinic is abusing my elderly mother. Apple Valley's treatment of my 84 year-old, half-blind, and disabled mother is reprehensible, rising to the point of elder abuse. My mother utilized A.V.V.C.'s House Calls, for in-home veterinary services, due to her being unable to drive. Their veterinarian diagnosed my mothers cat with diabetes. The A.V.V.C. veterinarian then began selling Very Expensive diabetic cat food to my mother. When I saw their price, I ordered diabetic cat food from Chewy, for home delivery. A.V.V.C. refused to provide the Chewy Representatives with the required 'verbal' prescription (yes, you need a prescription to purchase diabetic cat food) and stated that my 84 year-old mother needed to "call a cab, because the prescription needes to be hand delivered" The Chewy representatives I spoke with confirmed that all they need was a verbal (or) return fax from A.V.V.C. In that my mother can't drive (33 miles) to physically pick up a prescription, and A.V.V.C. will not verbally approve or return fax the prescription to chewy, mom is now forced to purchase A.V.V.C.'s overpriced cat food. A.V.V.C. had no issue calling/faxing Walgreen's for the pharmaceutical diabetic prescription. Clearly, this clinic preys on senior citizens who have few veterinarian resources/options due to physical disabilities.