Orvis

Born and raised in Wisconsin, Kathryn Surges is no stranger to the great outdoors. Coming from a family of anglers and hunters, she learned early on about the environment's vulnerability and the importance of preserving it for future generations. Kathryn has years of experience in the retail sector, but she finally found her groove when she joined Orvis Milwaukee. The feeling is mutual, as she has been with the company since 2011. If she isn’t at the store, Kathryn is probably out in nature, fishing, hiking, or enjoying a sunset. She also plays golf. When she hit her longest-ever 60-foot putt at the 15th hole of Kohler, Wisconsin’s Whistling Straits, you might have heard her enthusiasm all the way back to the clubhouse, she said. Kathryn enjoys meeting Orvis Milwaukee customers and forming lasting relationships with them. She looks forward to doing more of the same in the future. It's no surprise that “Orvis Fishing Manager” appears on Glenn Martenson’s business card. Glenn Martenson, the man in question, has been fishing since he learned to walk. He developed into a walleye angler but transitioned to chasing musky as a young adult. He found joy in chasing trout and smallmouth bass 25 years ago and hasn't looked back. Glenn is a zealous outdoorsman, and he loves hiking, photography, birding, and paddling. He heads to the Northwoods of Wisconsin whenever possible because that was where his love for fishing and the outdoors started. But what does Glenn do when he can't be outdoors? He builds Legos, of course! These tiny plastic bricks, which he calls Lego maniacs, take up a significant portion of his time. Next time you visit Orvis Milwaukee, remember to check in with Glenn. He can provide you with the most recent local fishing facts, as well as the tools you need to succeed on the water. He also has a story about a wolf and a fawn that we haven't heard yet. It's said to be an interesting story, so don’t hesitate to ask him about it.

The feedback is overwhelmingly positive, with reports of a professional, friendly staff who provide specialized service and product advice. Several narratives mention Austin and John for their excellent support and patience with customers who need assistance or equipment, emphasizing their ability to make customers feel at ease in the store. The focus is on fly fishing gear — some people appreciate the high quality, others note that prices are on the high side — even if the store offers other outdoor equipment. Numerous readers describe the store as a must-visit location because of its well-stocked fly selection and guiding retail team. Most customers repeatedly mention that John's world-class service is unmatched, whether they come in just to return an online order or to shop in the store. However, several other reviews mention clothing and customer service separate from fly fishing, concluding most people are impressed with Orvis Bayshore for its dedicated service and good-quality fly fishing gear.