Very happy(4)Warm and welcoming(2)Recommend(1)Highly recommend(1)Very clean(1)Accommodating(1)Nice and clean(1)Recommended(1)Excellent care(1)Very knowledgeable(1)
About this business
All Seniors Care is a major family-owned senior care organization that demonstrates the combined experience, values, and reputation of one of the sons. It was established by senior executives who previously led Canada's largest seniors housing business. We can proudly claim that "Where Caring is Our Number One Concern," as it reflects a blend of experience, family values, and commitment to exceptional facilities.
Reviews Summary
Laurel Heights Residence is adored by residents and their families-they say it offers both top notch services and a warm atmosphere. The outstanding user-facing team at the site, which is located in an appealing courtyard that is properly landscaped, is seen as one of the best. These workers can be seen in the numerous positive remarks that mention their efforts to decorate for and arrange get togethers and holiday celebrations. Other people talk about how they work hard and are quick to mark down relevant observations and relay them to family members - many times starting with a pleasant welcome, notes one family member. The result of these hard work is seen in the settling in process for new residents, which are important for those who often need a smooth transition, often involves a warm welcome. Also discussed are the activities, the food, the apartments, the cleanliness, communal areas and, notably, how they all contribute to a sense of a tight-knit community. As one woman says: ''it sounds quite simple, but the staff is just great, and the other residents are so nice and friendly'' . Wholesomely, some reviews show concern about what the management changes will mean for the great services offered and a customer service that is hard to walk away from.
Judy and I have lived at Laurel Heights for over 5 years and have seen it undergo many changes. Now , post Covid, and under new management-Optima Living-we are very comfortable. Laurel Heights has an exceptional recreation program, managed by the Recreation Director, Jap, who is interested in interfacing with the residents, creating interesting and enjoyable activities, and is an excellent artistic decorator for all of the occasions that we celebrate. She , and her team, spare no effort in decorating and preparing occasion related events for Spring, Fall, Halloween, Christmas, etc. All celebrations are exciting and get the residents' out of their rooms to participate.It's always exciting to see what will come next. Her team works hard and achieves excellent results It's always intriguing to see what they'll provide for the next celebration. We enjoy the environment, the residents, and the staff every day.
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