In 2020, Jesse founded Black Arrow Cycles, where he serves as the shop leader. Jesse has a passion for riding and has advocated for cyclists in and beyond the Waterloo Region for the past twenty years. He has commuted by bike, fixed bikes, traverse Canada, and rode single-track on the Waterloo Region roads and trails. The other members of the team are certified and professionally trained bike mechanics with many years of riding experience and miles. We are dedicated to making your riding experience enjoyable.
We are a full-service shop with the ability to fix or maintain bikes from all manufacturers and models. Our maintenance service includes minor tune-ups, expert part installations, complete overhauls, and frame alignment. We provide a service for custom wheels and bicycles. If you have an idea or a suggestion, please bring it to us. We are pleased to help you find the right parts or tools if you want to build your bike.
Reviews Summary
Black Arrow receives high praise from many customers. The inclusive and non-judgmental environment at the bike shop is appreciated, and the mechanics are skilled. Visitors can rely on the store's services and merchandise, which is suitable for urban riding. In addition, numerous customers hailed the shop staff for being friendly and accommodating, offering service at short notice. The store is a shop that most local riders would recommend. The shop is generally organized and affordable, and everything is itemized. Customers can also get advice in the store. Most riders have a good experience shopping at Black Arrow.
Frequently asked questions
7 questions
What do Black Arrow Cycles clients say about the work?
Clients frequently praise the knowledgeable and friendly staff, quick turnaround times, and the shop's cleanliness. Many reviewers highlight Jesse's expertise and the team's ability to provide helpful advice, making it a go-to spot for all cycling needs.
Does Black Arrow Cycles offer bicycle maintenance services, and what do customers say about them?
Yes, they provide bicycle maintenance services, including tune-ups, chain oiling, and bike adjustments. Customers appreciate the thoroughness of the maintenance, often noting that the team addresses all their needs effectively and promptly.
What hours is Black Arrow Cycles open for repairs and sales?
Black Arrow Cycles is open during the following hours: Monday: Closed, Tuesday: 10:00 AM - 7:00 PM, Wednesday: 10:00 AM - 7:00 PM, Thursday: 10:00 AM - 7:00 PM, Friday: 10:00 AM - 7:00 PM, Saturday: 10:00 AM - 5:00 PM, Sunday: Closed.
Can I get a custom bicycle modification at Black Arrow Cycles?
Yes, they offer custom bicycle modification services, including handlebar adjustments, seat replacements, and accessory installations. Customers have noted the team's expertise in helping them achieve their desired bike setup.
Does this shop handle emergency bike repairs in Kitchener?
Yes, Black Arrow Cycles is known for its quick service, with many reviews mentioning that urgent repairs, like derailleur adjustments, are completed swiftly, often within minutes, allowing customers to get back on the road quickly.
What types of bicycles and accessories can I purchase at Black Arrow Cycles?
They offer a variety of new and used bicycles, along with bicycle accessories for sale. Customers have commented on the good selection available, catering to both urban riding and various cycling needs.