Black Arrow Cycles

Can't not click a star so had to click one. Took my older bike to Black Arrow in June, 2025 and spent $402.21 to make this old favourite more rideable, spent more than the cost of the bike because my mobility issues dictate that this comfortable bike works for me. A few months later can't shift the bike gears at all so stuck riding in one gear, pretty disappointed after laying out $$. Put the bike away in mid November intending to resolve, took the bike to Black Arrow today by car in a huge snow storm. Told that the shift cable was seized because its not stainless and was clearly not maintained properly...so now it's my issue because I didn't lubricate the shift cable that seized a few months into it's very short life? Would need a new cable at $6 and "around" $50 in labour. I felt that Jesse the owner could have kept me as a customer if he said something like "sorry need to charge you for the cable but let's get a new one in there and I'll show you how to lubricate it for the future". But he lost me as a customer (remember the $402.21 from four months of riding time ago?) when he said: 1)"It seems we have spent 15 min talking about a $6 cable"(no we were actually talking about something called customer service) 2)"I think you should take your bike somewhere else to have it fixed" so basically refused to fix it and that is how Jesse lost me as a customer. Bad job there, Jesse in my opinion.