Established in the area known as Lakeshore Village in the city of Waterloo, Ontario, Waterloo Bike Shop is a family-owned company offering specialized bicycles, parts, and accessories to our customers. Our business is run and managed by a dedicated team who have received training varying from Winterborne Bicycle Institute, SRAM Technical University, Shimano, Rock Shox and Fox Factory certifications, and other major bike companies. Our workforce is highly competent in servicing various bike brands and models. Moreover, Waterloo Bike Shop prides itself on its outstanding services that guarantee the client's satisfaction. Our workforce goes an extra mile to ensure that all cycling issues are solved. We are committed to offering technical support and educating our clients about the bike concerns.
Reviews Summary
Waterloo Bike shop is a good family business that offers customers bikes and appliances, also the customer service is great due to the pleasant employees that draw their knowledge from experience and a lovable social functioning. Their shop is fully stocked and has competitive prices. The business uses the Marin Mountain Bike as one of the major bikes for business, and customers have given positive feedback on the standard and pricing of this bike. If you buy a personal bike from the shop, you get free repair services at the end of each year. The shop has good customer service. One time, I bought a product at a higher cost from its website, but I called, and it got resolved instantly. Waterloo Bike shop is one of the few shops that you can recommend anyone due to their competitive prices, a variety of products, and good customer care system.
Frequently asked questions
7 questions
What do Waterloo Bike Shop clients say about the work?
Customers frequently praise the knowledgeable and friendly staff, particularly Joan, Doug, and Corey. They highlight the shop's quick service, attention to detail, and the quality of bike repairs and sales. Many appreciate the personal touch of a family-run business.
Does Waterloo Bike Shop offer bike fitting services, and what do customers think?
Yes, they provide both basic and advanced bike fitting services. Reviewers have noted the team's expertise in helping customers find the right fit, enhancing their riding experience significantly.
What services does Waterloo Bike Shop provide for bike maintenance?
They offer a range of services including Annual Tune-Up, Component Upgrades, Custom Builds, Flat Tire Repair, Brake Adjustment, and Tune-Ups. Additionally, they provide bike sales for Mountain, Cruiser, and Road Bikes, along with accessories and skate sharpening.
What are the operating hours for Waterloo Bike Shop?
Their hours are as follows: Monday: Closed, Tuesday: 12:00 - 6:00 PM, Wednesday: 12:00 - 6:00 PM, Thursday: 12:00 - 6:00 PM, Friday: 12:00 - 6:00 PM, Saturday: 9:00 AM - 4:00 PM, Sunday: Closed.
Can I test ride a bike at Waterloo Bike Shop?
Yes, they offer test rides for bikes. Many customers have appreciated this service, as it allows them to find the perfect bike for their needs before making a purchase.
What happens if I want to trade in my old bike at Waterloo Bike Shop?
They provide Trade-In Assessment for free and offer store credit for trade-ins, which varies based on the bike's condition. Customers have found this service beneficial when upgrading their bikes.
Where is Waterloo Bike Shop located?
255 Toll Gate Blvd Unit 6, Waterloo, ON N2L 4W3, Canada
Location & directions
Kitchener, Ontario
Waterloo Bike Shop
Bicycle Repair Shop
Address
255 Toll Gate Blvd Unit 6, Waterloo, ON N2L 4W3, Canada