ICC Property Management Toronto

I truly wish I had done more research before purchasing a property in this area, especially at Blanche Lane, Markham (L6B 1N3). Our experience has been extremely disappointing, and I hope this review helps others make informed decisions. We’ve had recurring leak issues that seem to stem from poor construction quality — an issue we’ve observed is common in this complex. Despite clear evidence, including a certified Enercare report, technician assessments, a completely new HVAC system, and legal opinions stating this is not our responsibility, the property management has chargebacked us three times for damages we did not cause. We’ve consistently paid out of pocket and received no meaningful support. Communication is one-sided. Our concerns are often ignored, and requests for Board member details or clear accountability are never answered. The management’s approach has been deeply frustrating — we are not being heard, and the actual root cause of the problem (likely from above ceiling/common area) remains unaddressed. For context: There’s no flooding in our unit. There’s no backflow from our systems. We installed a brand-new HVAC and relevant components at our own cost. All signs point to a building-wide issue, which should fall under the condo corporation’s responsibility and reserve fund use. Despite escalations to senior contacts and regulatory bodies (CAO, HRTO, etc.), we’ve had no resolution to date. Additionally, we've received no support from property management on other key concerns like ongoing noise disturbances and unauthorized smoke odours — all of which greatly impact our quality of life. I cannot recommend this property or its management team based on our experience. Please do your due diligence before considering a move here. We sincerely hope for improvement and fair treatment moving forward

You send an email, no response. You sent a follow up email the following week, no response. You send a third email the week after to follow up, no response. Is this how the property manager at ICC operates?

Extremely unprofessional, we never see or hear from our property manager. Never responds or attends to issues/ requests AT ALL. For some reason the word communication is lacking in their skill set. The few written notices we do get, I have checked for grammar mistakes.