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Review Keywords Analysis

  1. US
  2. AZ
  3. Phoenix
Orvis

Orvis

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Open 11:00 AM-6:00 PM now
2011 E Camelback Rd C10, Phoenix, AZ 85016, USA Get Directions
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4.5

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ABOUT   Services Excellence Summary

Nichcolas is the youngest of three siblings and a native Montanan who studied art education at the University of Montana. He mainly uses oil paints when creating art pieces but also paints on Orvis Phoenix floors whenever time allows. Nichcolas is a committed outdoorsman who spends most of his time traveling, cruising his Harley, and hiking. Winston, his golden retriever, and Jasper, his cat, are his constant companions. He is looking forward to meeting his new clients, returning clients, and everyone else that needs outdoor adventure in the Grand Canyon state or somewhere else in the world. Jakob Smith has been fishing since he was a toddler. His parents, also fishing enthusiasts, started taking him to Washington rivers from a young age. The first time Jakob fell in love with the sport was when he caught a steelhead on a fly in the legendary Skagit river. He learned to tie Spey-style flies at ten and soon after mastered two-handed fly fishing. Jakob spent his university days in Idaho and enjoyed making the Gem State's rivers his home. He occasionally traveled to Wyoming to work as a fly-fishing tour guide. When he's not fishing or working, Jakob goes upland hunting with Rhubarb, his dog, in the vast deserts of Arizona. However, Jakob's greatest passion lies in his willingness to share his love for the outdoor and nature. His friendly nature is visible when you first meet him. Jakob has several years of experience in fly-fishing and is eager to offer his skills to all customers.

 

SUMMARY   Reviews Summary

Customers were impressed by the service they received at the store. Spouses who bought wading boots as gifts were thrilled with the level of assistance provided to their husbands. The staff apparently spent time and energy ensuring that the boots were correctly sized and that they were comfortable for patrons with a variety of clothing types. Store employees were praised for their friendliness and expertise, noting that they made first-time buyers feel incredibly welcome. This honesty was very much appreciated, with one reviewer noting that he was given a lot of useful tips in a caring and non-salesy tone. The store's other services were also lauded, with one commentator remarking that they were able to have a broken reel fixed quickly. Furthermore, a great range with high-quality items in all sporting categories was noted, with the variety being noted. This is perhaps one of the major point to catch visitor. The store's good customer service was demonstrated by these happy reviewers.

 

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Reputation Change over time

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Pros & Cons

PROS
very knowledgeab ... (3)
very helpful (3)
very friendly (2)
friendly and hel ... (2)
helpful staff (2)
great place (2)
great experience ... (2)
knowledgeable st ... (2)
accommodating (1)
good value (1)
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Cons
not worth (1)
disappointed (1)
rude (1)
awful (1)
Orvis Reviews: 101. Average Rating: 4.5
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