Company: REI (Recreational Equipment, Inc.)
Our passion is the outdoors.
We inspire people of all ages and experience levels to love nature and sports.
Harnessing the power of nature since 1938
The best equipment and clothing
You can adventure with us or experience it on your terms
Stories that lift you up
Our land doesn’t belong to us
All our products are investments in conserving resources
For beginner or experienced athletes
Visit REI in Santa Monica, near Third Street Promenade, and find everything you need for your next great adventure. Find a wide range of outdoor clothing and equipment. At Santa Monica Bike Shop, we offer a variety of services to make sure your bike is always ready to hit the road or trail. We also offer ski and snowboard services so you can hit the slopes confidently, whatever the weather. Let’s get your journey started.
Reviews Summary
The reviews suggest a great shopping experience at the Chandler REI with exceptional levels of customer service. Many reviewers speak highly of the friendly and knowledgeable staff, with compliments often singling out individual employees. Shoppers also comment on the extensive selection of products available in the store for outdoor enthusiasts, such as camping equipment and performance shoes. The store's policy of buying and selling used gear is another mark of satisfaction. Many people are delighted with how helpful the staff is when they need information or have specific requirements and are pleasantly astonished by their knowledge and the affordable prices they find. A significant number of customers appreciate the products they purchase and the staff's cozy and friendly atmosphere, with multiple reviewers underlining their pleasure at interacting with employees who are as eager. A call to action for both experienced and novice outdoor adventurers as one responds positively to the cooperative membership. The store portrays several challenges, the most common being unavailability, from the few unfortunate experiences customers have experienced. Customers recommend the store for its customer experience improvements, satisfaction, and a better shopping environment.
Frequently asked questions
7 questions
What do REI clients say about the work?
Customers frequently highlight the friendly and knowledgeable staff, with specific mentions of helpful team members like Katie and Christine. Reviewers appreciate the great selection of camping gear and the excellent customer service provided during their visits.
Does REI offer bicycle maintenance services in Santa Monica, and what do customers think about them?
Yes, REI provides bicycle maintenance services, including parts and accessories. Reviewers praise the knowledgeable staff who deliver quality service, ensuring customers receive the help they need for their biking adventures.
What kind of camping gear can I find at REI?
REI offers a wide range of camping gear, including tents, backpacks, and sleeping bags. They also provide hiking equipment like shoes and clothing, outdoor cooking supplies, and various accessories such as water bottles and first aid kits.
Can I find outdoor cooking equipment at REI, and what do customers say about their selection?
Yes, REI offers outdoor cooking gear, including portable stoves and cookware. Customers appreciate the variety of products available, especially the dehydrated food options, which are frequently mentioned in positive reviews.
Does REI have a membership program, and what benefits do customers mention?
REI offers a membership program that includes an annual fee, rewards, and exclusive discounts. Reviewers often mention that the membership is worth it, highlighting benefits like access to special deals and free items.
What types of hiking equipment does REI carry?
REI carries a variety of hiking equipment, including hiking shoes, socks, and clothing, catering to both novice and experienced hikers. Customers appreciate the knowledgeable staff who assist in finding the right gear.