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Review Keywords Analysis

  1. US
  2. AZ
  3. Phoenix
REI

REI

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Open 10:00 AM-9:00 PM now
12634 N Paradise Village Pkwy W, Phoenix, AZ 85032, USA Get Directions
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4.3

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ABOUT   Services Excellence Summary

At Recreational Equipment, Inc. (REI), we promote the greatness of outdoor life and the joy of recreation. Activities that demand gear, enthusiasm, and a willingness to experiment must all be celebrated. REI has been encouraging nature for over 80 years. There are no limits to the fun you can have while wearing REI gear. Our inventory of gear and apparel is the best at all times. Engage others with shared stories and inspiration, or keep the magnificent experiences for yourself. The gear that REI sells represents an investment in the future of the environment. REI welcomes everyone from novices to experts. There is no better place for gear than REI Santa Monica. They are one of the best in outdoor clothing and equipment in Santa Monica. Thus, our apparel or equipment is perfect for your outdoor trip. Would you like to go for an adventure in Santa Monica? Try Third Street Promenade. Through their cycling and hiking products, REI Santa Monica helps nature lovers and cycle enthusiasts grow environmentally friendly. Santa Monica Ski & Snowboard Shop offers services that ensure you are adequately prepared to be on the slopes all year long. Our service is eager to prepare you for every adventure in only one visit.

 

SUMMARY   Reviews Summary

The REI store receives largely positive feedback, with an emphasis on exemplary customer service. Patrons express delight with the helpful, friendly, and knowledgeable employees who use their expertise to provide personalized shopping experiences. The abundance of quality gear caters to diverse tastes and practical requirements, making it easier to locate specific products all under one roof. Many perceive the arrangement as orderly and tidy, which improves the shopping experience. Customers admire the company's commitment to sustainability and echo the convenience of trying out outdoor merchandise in a store. A few reviewers suggest that, to make the service better, several essential products and brands be made available. Love for REI as a 'go-to' store for outdoor and hiking gear is consistent throughout the reviews. Shopping experiences are mostly rated as pleasant and worth repeating, even when customers are unsure what they want at that moment.

 

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Reputation Change over time

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Pros & Cons

PROS
very helpful (4)
great service (3)
recommend (3)
friendly staff (3)
highly recommend ... (3)
great selection (2)
friendly and hel ... (2)
great customer s ... (2)
great staff (2)
very knowledgeab ... (2)
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Cons
rude (3)
disappointing (2)
extremely disapp ... (2)
too expensive (1)
expensive (1)
disappointed (1)
REI Reviews: 103. Average Rating: 4.3
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