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  3. Lancaster
Diamond Ford Lancaster

Diamond Ford Lancaster

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1155 Auto Mall Dr, Lancaster, CA 93534, USA Get Directions
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ABOUT   Services Excellence Summary

Diamond Ford Lancaster is one of Los Angeles' leading new and used car dealerships. Diamond Ford has been selling new Ford vehicles in Antelope Valley for over four decades. Visit us to test drive your dream car or get factory servicing. Our monthly specials and service bundles are second to none. Our oil change services are available to all models. At Diamond Ford, our experienced sales staff is here to assist you at any step of the buying process. Our sales advisers will answer any questions you have and assist you in picking the Ford of your dreams. You chose your car for a reason. So, make it custom. With our diverse inventory of Ford accessories, our parts department can assist you in finding the ideal item for your vehicle. From all-weather mats and new wipers to bike racks for the whole family, we cover everything.

 

SUMMARY   Reviews Summary

Diamond Ford's customers had exceptionally positive experiences. They were grateful for the staff's friendliness, professionalism, and expertise and their ability to provide vehicles that matched both their budgets and preferences. They found the showroom welcoming and online platform easy to use. Reviewers praised the financial insight and good customer service at the dealership as well, noting that many other dealerships did not provide the financial advice Diamond Ford did. Customers were satisfied with the pricing structure, citing the factory-down prices and the state sales tax as alternatives to the arbitrary price hikes other dealerships were making. A few customers acknowledged they could have easily said no to the purchase because they were all good and satisfying. Most customers were mindful of the showroom's multiple staff members who were easy to communicate and informative, with some even offering a favor in the purchase and delivery process. This was evident on the reviews, with most customers talking positively about the salespersons, with some like Big mike and Jamie being named. Carlos was also mentioned by some customers because of his good services. Diamond Ford's success lies in the very cooperative sales team who were focused on giving the customer a good experience. Overall, customers were generally pleased with their purchases and the dealership's post-purchase services, like vehicle servicing. One customer's review noted that they had no other alternative dealership 50 miles around that did not charge arbitrary price hikes. Customers would recommend friends and family to purchase cars in the showroom, which facilitates a marketing strategy by the customer. Data was drawn from 15 total reviews.

 

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Pros & Cons

PROS
great experience ... (3)
recommend (3)
very helpful (2)
painless (2)
friendly and pro ... (2)
great staff (2)
highly recommend ... (2)
helped me (2)
excellent custom ... (2)
great service (2)
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Cons
unprofessional (3)
horrible (3)
no response (2)
do not come (2)
very poor custom ... (1)
poor customer se ... (1)
very bad service ... (1)
0 stars (1)
never heard back ... (1)
scratches (1)
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Diamond Ford Lancaster Reviews: 102. Average Rating: 4.2

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