Sarner Health and Fitness Institute At Stamford Health Tully Health Center

Sarner Health and Fitness Institute At Stamford Health Tully Health Center Customer feedback summary: 1.  What a Hidden Gem w incredible benefits at a fantastic price. Only problem is Friday Saturdays Sundays close at 7,  4 and 1.   Crucial hours, super whack, but would be wrong to take more than a star off. But it's a great spot,  well- maintained, and has the jacuzzi,  steam room,  sauna trifecta!!!2.  Great environment/new machines, friendly members and awesome staff.  Overall, phenomenal gym service.3.  I joined HFI several days ago and today was my first day of exercise. There was no one there to give me any instruction on how to program the treadmill or the recumbent bike. I was on my own when trying any of the strength equipment as well. When I ask a physical therapist there about one machine he said he knew nothing about the gym machines and to ask a gym attendant. THERE WAS NO GYM ATTENDANT!  When in leaving I mentioned this to Jonathan who eagerly sold me the monthly membership, he said there was no introductory lesson available until the end of the month. THIS IS A GYM FOR OLD PEOPLE!! How can you operate without having anyone present for help. The facility itself is quite nice, but be forewarned, you’re on your own.4.  I absolutely love this gym,  my only wish is that they didn’t close so early. As someone who works 7am- 7:30pm 4 - 5 days a week who NEEDS to workout I just wish they’d go back to the original hours.5.  I love it woke up barely walking went to jetski hot tub omg I'm 80 percent better just 15 min I'm so Grateful I'm a paddles lenectomy patient I don't do pain meds all natural I'm 39 !!!!!6. they need to extend the opening hours. we payed all the time the same amount for 1/2 services. Not PANDEMIC ANYMORE !!! FLU< RSV, COVID VARIANTS will be here till the rest of the world! Please get back to normal hours .... NYS is operating normal hours and so does NJ.7.  The facilities and cleanliness is awesome, and very well maintained. I will give 5 star rating.  However, they rob your credit card because it was stored in file. This happened with me, as they closed the facilities due to pandemic (with out any refund for the partial month). They opened again in Aug,2021 and started charging the credit card with out any notification. When i call, they said they sent the notification by postal mail. I did call the front desk to check on the status of steam room/hot-tub... and was also told that my membership was on hold. However, when i checked my credit card on fine day, then discovered that they were charging every month. When i spoke to Ginnie(in charge of billing), i was asked to get a letter from the doctor that i was not able to exercise during the period i was charged, for any refunds.  This is very unprofessional. I would assume my membership is on hold until i call them to activate. This is like stealing, just because they have the credit card on file. This ir true with most of the establishment who have the credit card on file.8.  V good staff & facilities9.  Good place the lap pool at times is crowded.  Locker room needs more cleaning attention.10.  Wonderful place to exercise! Great facilities and programs.11.  Just took an aqua Zumba class with Yolanda yesterday (2/2/19) and my experience was entirely positive.  I showered before entering as is my habit and I saw many others in my class entering/leaving the showers as well.  The large area around the pool was clean and the only thing I could smell was a slight “pool” smell, which is natual as it has been the exact same smell of every single pool, indoor or outdoor,  that I have ever seen. The salt water pool was so warm and lovely.  I do tend to take a cool/cold shower before as I am usually hot from taking 5 classes prior (from 8-12) and I want to be certain the pool is much warmer than my shower. Finally, as a member, I am aware that the pool was shut down in Dec (2018) for several weeks while they were performing necessary maintenance, as they do regularly.  I have enjoyed swimming, taking aqua classes in the salt water pool and the therapy pool, always followed by a relaxing and unwinding repose in the giant walk-in hot tub.  Overall, my experience and that of all of my guests have been such wonderful aqua experience.  As per my observations the staff/instructors/therapists are devoted to ensuring the high standards of cleanliness, safety, and enjoyment for all members.  As a physician and club member, I most highly recommend the Tully Health Centre’s salt water pool, therapy pool, and hot tub, as well as the entire gym and classes. 12.  A dirty, unsanitary pool area. I was a guest of a member. Their "salt-water pool"  was freezing. Their so-called "therapy pool"  was disgusting, and it smelled. No one showers before they get in the pool, so it's like taking baths with dirty people. Stay away!13.  Tully Gym is truly a great facility in Stamford. The trainer's are top notch, facilities are clean and modern, courteous staff and decent members, and the pool is a really nice bonus feature as well. Worth checking out!14.   Great gym15.  Very good gym with new equipment, sauna and swimming pools. Nice courteous staff and great hours.