in 1984. We moved to South Alpine Road to a 15,000-square-foot location. Rockford Radiator grew, and we expanded our facility and service to accommodate all truck and automotive repairs. We rebranded as Marks Auto Service in 2012, and Marks acquired the store, and added another generation to the family business. Tad Butitta, Mark's son, was recruited to assist.
Reviews Summary
Mark's Auto Service is widely recommended, with several clients commending the fast and reliable booking and insightful advice they received. Customers also praised how friendly staff members like Dallas were, with some stating that he went above and beyond to provide the much-needed support. Services were known as quick and excellent, and clients praised the high professional level of the technicians. The firm also benefited from its capacity to address breakdown cases as they occurred, such as providing quick answers to customer service questions. Additionally, the facility made after-hours calls and the presence of interrelated features, ensuring that customers feel safe even after experiencing automotive issues. Mark's Auto Service can be relied on for automotive diagnosis, with commenters noting how excellent the diagnostics are.
Frequently asked questions
7 questions
Does Marks Auto Service provide emergency towing services in Rockford, and what do customers say about their response time?
Yes, they offer emergency towing services. Reviewers highlight their quick response, with one mentioning they arranged a tow promptly and kept the customer updated throughout the repair process.
What do Marks Auto Service clients say about the work and service they receive?
Clients frequently praise the professionalism and friendliness of the staff, particularly Dallas, who is noted for his helpfulness. Many reviews mention timely repairs and thorough diagnostics, contributing to a positive overall experience.
Can I get a diagnostic test for my vehicle at Marks Auto Service?
Yes, they provide diagnostic testing as part of their electrical services, which includes battery replacement and power steering repair. Customers have reported effective diagnostics that resolved their vehicle issues.
What are the hours of operation for Marks Auto Service?
Their hours are as follows: Monday: 7:00 AM-6:00 PM, Tuesday: 7:00 AM-6:00 PM, Wednesday: 7:00 AM-6:00 PM, Thursday: 7:00 AM-6:00 PM, Friday: 7:00 AM-6:00 PM, Saturday: Closed, Sunday: Closed.
Does Marks Auto Service handle brake services, and what do customers think about their work?
Yes, they offer brake services including brake pad replacement, brake fluid change, and brake rotor resurfacing. Reviewers commend their thorough work and timely service, often noting the quality of repairs.
Who founded Marks Auto Service, and how long have they been in business?
Marks Auto Service was founded by Sam Butitta in 1949, making them a well-established business with over 70 years of experience in the automotive repair industry.