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  1. US
  2. IL
  3. Springfield
Auto Mall of Springfield

Auto Mall of Springfield

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Open  9:00 AM-6:00 PM now
920 S Dirksen Pkwy, Springfield, IL 62703, USA Get Directions
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ABOUT   Services Excellence Summary

Auto Mall of Springfield aims to provide a superior vehicle buying experience. Our top priority is to find you high-quality used vehicles. Our strong dealer relationships allow us to acquire a diverse selection of trade-ins for new cars at prices. This means we will pass the savings on to you by offering substantial discounts on a high-quality, inspected used car. We have over 700 cars to choose from, with prices ranging from $3,000 to $200,000. This means there are used cars for everyone! Stop by 920 South Dirksen Pkwy., or visit automallofspringfield.com to get your new Auto Mall car today! Our goal is to make the vehicle purchasing process as simple and pleasant as possible. Our low pricing approach is centred on purchasing the highest-quality vehicles at the lowest prices attainable and then passing those savings on to you.

 

SUMMARY   Reviews Summary

Multiple reviewers had "great" experiences shopping at the AutoMall of Springfield. According to reviews, employees are knowledgeable about the products sold, especially Keith. Keith was lauded for being professional, with previous customers highlighting his friendliness and humour. Multiple reviewers mentioned that Keith was able to answer all their questions efficiently, making the buying process stress-free. The diverse selection at AutoMall of Springfield was another appealing factor for all reviewers, who said Keith helped them find exactly what they were seeking. Many reviews indicated that Keith indeed had the best prices at most of the customers visited and approached him online, emphasizing that he had the lowest prices. Customer service and the relaxed sales environment were commended and a nice touch after driving two hours to get to the lot. Multiple reviewers were adamant that they were ultimately satisfied with their transactions, as not a single customer-themed review was critical. The reviewers recommended AutoMall in Springfield for customers in the market because of the positive experiences they had. Thus, the consumers' and their reviews Prefect conveyed the same.

 

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Patrick left a 1 star review
★☆☆☆☆
On TrustAnalytica
May 20
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Reputation Change over time
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Pros & Cons

PROS
recommend (9)
great experience ... (6)
helped me (5)
highly recommend ... (4)
great service (4)
very knowledgeab ... (3)
very professiona ... (2)
very professiona ... (2)
very friendly (2)
genuinely cares (2)
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Cons
horrible (3)
stay away (2)
go somewhere els ... (2)
0 stars (1)
unprofessional (1)
awful (1)
file a police re ... (1)
horrible custome ... (1)
very frustrating ... (1)
frustrating (1)
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Auto Mall of Springfield Reviews: 104. Average Rating: 3.7

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I would not recommend this dealer. I was sold a 2021 Audi A5 which would not even pass Missouri safety inspection and needs $4,000 of repairs. As well, after leaving the dealership with the car, we had to stop 10 miles down the road because the coolant was all gone. How does a dealer sell a car with no coolant in it??? obviously they do no do any inspections or even minor top offs. There is something very scammy about these guys. Go somewhere else.
Get everything in writing and not verbal because they will not do what they say
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Patrick left a 1 star review
★☆☆☆☆
On TrustAnalytica
6 months ago
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