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Germain Honda of Ann Arbor

Name: Germain Honda of Ann Arbor
Address: Ann Arbor, US
Telephone: +17344702009
Rating: 3.9709

103 reviews

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+17344702009

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2601 S State St, Ann Arbor, MI 48104, USA Get Directions

used car dealer Best Used Car Dealers in United States Best Used Car Dealers in Michigan

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ABOUT Services Excellence Summary

Germain Honda of Ann Arbor has a seasoned team of Honda automotive sales consultants who have collectively served for over a century. We pride ourselves on our transparent and easy-to-use sales process, enabling us to offer Michigan's best price on all new and preowned Honda cars. With ASE Master Techs, ASE-Certified Technicians, and the most recent diagnostic equipment in the Honda Service Center, we are able to fix your car correctly the first time. Germain Advantage is a set of special benefits given to our customers at Germain Honda of Ann Arbor that no other Honda dealership provides. We have the lowest prices for every Honda make or model in Southeast Michigan at Germain Honda Ann Arbor. Germain Honda of Ann Arbor Sales Consultants

SUMMARY Reviews Summary

Customers consistently rate how satisfied they are with Honda's services. In various locations, reviews identify Chris O'Lear as a helpful service adviser. Consumers stated that he assisted them with technical and mechanical issues, including intermittent transmission problems, and that they liked his calm and professional participation. They reported that this greatly reduced the high repair costs, likely saving their vehicles and the pain of downtime. Multiple clients mentioned Cameron Thompson's proficiency and outstanding customer service. Many praised Cameron for his pleasant and comprehensive explanation of car models, financial requirements, and products, making vehicle selection and purchase less intimidating and very welcome. Many customers mentioned that he gave them exception prices and assistance that had not been forthcoming from other salesmen. Bruce of Ann Arbor, Michigan, emphasized that interactions at Honda's dealer in the city were free of the high pressures linked with vehicle salesmen and that his overall customer experience was phenomenal. They say that they would go back to buy or service a car. The community as a whole recommends a Honda dealer, although some viewers had bad experiences. One was disappointed with the pre-purchase test drive, and a few others reported receiving a car with various requirements. Cameron's client reports include no such interaction. He portrays him as the best, treating all clients well while ensuring that they received preferential treatment. The review summaries propose that customers are always delighted with Honda and credit customer care and sales workers like Cameron and Chris for this outcome.

Bruce left a 5 star review

★★★★★

On TrustAnalytica

Jun 01

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Reputation Change over time

Pros & Cons

PROS

recommend (17)

highly recommend ... (9)

great experience ... (8)

stress free (3)

very professiona ... (3)

excellent servic ... (3)

great customer s ... (2)

helpful staff (2)

great service (2)

very smooth (2)

Cons

rude (2)

poor customer se ... (2)

disappointed (2)

disappointing (2)

never responded (1)

wasting my time (1)

unprofessional (1)

horrible (1)

would not recomm ... (1)

not recommend (1)