Serving the community of Ann Arbor for many years, Suburban Chevrolet Ann Arbor is a proud member of The Suburban Collection. We have the LARGEST INVENTORY of NEW AND USED VEHICLES in Michigan. With over 10,000 vehicles owned by The Suburban Collection, more than 34 franchises throughout the state are at your disposal. You can't get more! Plus, our 7-Day Trade and 3-Month, 3,000-mile Powertrain Assurance gives you peace of mind and INSTANT CASH for your vehicle when you trade it to us. Full terms and conditions upon request!
Suburban Collection provides automotive solutions for retail and industrial customers in Michigan. Suburban Collection offers a wide range of brands and services, including AAA-approved auto repairs, Suburban Auto Parts, and Suburban Collision Centers, demonstrating the company's commitment to customer service excellence.
Reviews Summary
The customer reviews describe a very positive experience with the staff at the auto dealership. Customers say that the salespersons like Chris Orr and Doug E Fresh are outstanding for making the entire purchase process transparent and easy for the clients. Christopher Orr, in particular, is commended for his patience, and his effort to let the client make an informed choice on what to buy and at great satisfaction. Customers also mention that the professionalism of the entire staff stood out, and the center handles some complex transactions smoothly. The general conclusion is that the dealer has a wonderful team and it's recommended because the staff makes more sales. Customers say they are very friendly and customer-centric on the positive notes. The only poor review reports a service department observed a damaged part once they had taken the vehicles back to the dealer, but on the flip side, they still managed to terminate the problem and didn't report any further complaints.
Frequently asked questions
7 questions
What do Suburban Chevrolet of Ann Arbor clients say about the work?
Reviewers frequently commend the professionalism and friendliness of the staff, particularly highlighting Doug E Fresh and Chris Orr for their exceptional customer service. Many appreciate the smooth process of buying and trading in vehicles, as well as timely service appointments.
Does Suburban Chevrolet of Ann Arbor offer trade-in options for used cars?
Yes, they provide trade-in options as part of their car sales services. This allows customers to exchange their current vehicle for credit toward a new or used car purchase.
What automotive services does Suburban Chevrolet of Ann Arbor provide?
They offer a range of automotive services including oil changes, diagnostic testing, and tonneau cover installation. Their customer support also includes vehicle delivery assistance and loaner vehicle services.
What are the hours of operation for Suburban Chevrolet of Ann Arbor?
Their hours are as follows: Monday: 9:00 AM - 8:00 PM, Tuesday: 9:00 AM - 6:00 PM, Wednesday: 9:00 AM - 6:00 PM, Thursday: 9:00 AM - 8:00 PM, Friday: 9:00 AM - 6:00 PM, Saturday: 9:00 AM - 2:00 PM, Sunday: Closed.
Can I get a loaner vehicle while my car is being serviced at Suburban Chevrolet of Ann Arbor?
Yes, they provide loaner vehicle services as part of their customer support, ensuring you have transportation while your vehicle is being serviced.
How does Suburban Chevrolet of Ann Arbor ensure customer satisfaction?
They offer a 7-Day Trade and a 3-Month, 3,000-mile Powertrain Assurance, providing peace of mind for customers regarding their vehicle purchases.