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Review Keywords Analysis

  1. US
  2. MO
  3. Kansas City
Zales
Zales
Zales
Zales

Zales

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7116 NW 86th Terrace C28, Kansas City, MO 64153, USA Get Directions
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ABOUT   Services Excellence Summary

Zales Jewelers - America's Diamond Store Since 1924 - for the best jewelry selection and quality at the lowest prices with over 90 years of experience. Whether you are seeking a beautiful wedding band or a special gift for a loved one, Zales has 437 stores nationwide ready to serve you. Book your in-store appointment today to explore our selection of fine jewelry, engagement and wedding rings, promise rings, gold chains, necklaces, earrings, bracelets, watches, and more. Would you like to learn more about the perfect engagement ring for you and your partner? Check out Zales' Engagement Ring Guide and get recommendations based on diamond cut, color, and clarity, or create your perfect engagement ring in our Design Suite.

 

SUMMARY   Reviews Summary

Customers seem particularly satisfied with Zales due to the extensive product line availability. Employee attitude is laudable, with mentions of staff willingness to assist or make the customer feel comfortable. This emphasizes the service quality at the store. Muhammad's deputy manages the general operations well at Zales, as most reviews mention no specific problems. The reviewers appreciate that Zales outlets mainly focus on the repair and maintenance of diamond jewelry and other convenience services. Shopping at Zales is no hassle due to the detailed guidance they offer on the various diamond and gemstone jewelry clients might request. These opinions imply that Zales' workers possess superior skills and expertise.

 

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Reputation Change over time
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Pros & Cons

PROS
great service (4)
very friendly (3)
recommend (3)
highly recommend ... (3)
super helpful (2)
very helpful (2)
great experience ... (2)
friendly and hel ... (2)
friendly and pro ... (2)
good selection (1)
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Cons
rude (9)
terrible (2)
awful (2)
horrible (2)
will not return (2)
extremely rude (1)
customer service ... (1)
unhelpful (1)
overpriced (1)
slow (1)
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Zales Reviews: 75. Average Rating: 3.8

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