Mr. Rooter Plumbing of Knoxville

The company has 50 years of experience in the industry. Mr. Rooter Plumbing, a Knoxville-based plumbing firm, offers residential and commercial plumbing services. Mr. Rooter Plumbing is completely certified and insured to handle any plumbing work. Our residential and commercial plumbing services include drain cleaning, emergency plumbing, water pipe repair, and more. Whether you need your drains unclogged, a blocked toilet, or fruit flies, our skilled plumbers are ready to assist. We don't charge extra fees with our flat-rate rates, and our Neighborly Done Right Promise® means your satisfaction is guaranteed.

Many positive reviews of Mr. Rooter's plumbing service listed significant customer service elements, such as diligent follow-up, clear communication, and genuine care by management and staff, specifically Randy. Descriptions of being thorough and efficient in problem-solving and sometimes simply calling a customer to discuss potential scenarios and troubleshooting were impactful. This focus on individual customer interactions promises a long-term relationship as well as lending credibility to any recommendations made. The impression of professionalism, quick response times, and quality work in a tough situation was also prominent. It was clear that the company's plumbers are also efficient and effective in responding same day, capable, and charming. They originate from the same store and all are on the same page, well-coordinated and competent team. In many cases, very satisfied customers mentioned they would hire the company again because of the other customer service elements. These factors aren't always present in the service industry but were the reason for their increase customer loyalty. Productivity, politeness, and being good-humored are not often present in the building and maintenance sector, but these are all service strengths and successful reasons for their growth. These reviewers appreciate the company's "rarity" and specify the excellent and consistently positive interactions that occur when they use their services. Customers' and potential customers' opinions are well captured by a foundation that emphasizes good customer relationships, as the attitude and outcome of each case are always positive and exceeded expectations.