Professional staffCourteous serviceOn timeThorough explanationsHelpful staffGreat resultsResponsive communicationKnowledgeable techniciansQuick repairsFriendly service
About this business
The Plumbing Authority, the leading Knoxville Plumbers, knows plumbing inside and out. In contrast, our job is not finished if it does not flow smoothly. Our customer satisfaction keeps us in business. Word of mouth brings more customers. When you want us to put in a new water heater or clear a drain, don't hesitate to contact us. We also offer kitchen remodelling services using the newest kitchen fixtures available. Our touch-sensitive faucets, boiling water dispensers, and other upgrades will make your kitchen more stylish and user-friendly. Your family and guests will be taken aback.
Reviews Summary
Customers are effusive in their praise for The Plumbing Authority. Multiple reports favor the professionalism and efficiency of all individuals involved in their plumbing work, whether in customer service, field supervision, or technical work. Several reviews singling out the cheerful and proactive interventions of Chris Floyd, applaud their builder for exceeding expectations and providing reliable and cost-saving plumbing solutions. The company's on-time service availability, quick expert installations, and willingness to engage with customers to ensure the best possible user experience gain points in several reports, and the communal will call the firm again and recommend it to others when subsequent problems arise. The importance of effective two-way interaction between plumbing professionals and customers is highlighted by numerous customers. The reviewer's truck was filled with effective repairs and helpful advice, while their home was left tidy and considerably improved overall. Moreover, Florian, a debutante, is a personal favorite who discusses the advantages and replacements made during the visit. He concludes that the workers were some of the most professional, effective, and friendly individuals he has encountered and that they did an excellent job. When interpreting these reviews, it is no wonder that The Plumbing Authority performed well and was recognized by service publications as a leading dealer. Their capability to delight customers is impressive, and the reviewer pledges loyalty to the company.
Frequently asked questions
6 questions
Does The Plumbing Authority handle water heater installation in Knoxville, and what do customers say about their service?
Yes, they offer both tankless and conventional water heater installation. Customers praise their technicians for being professional and thorough, with one noting a technician went above and beyond during a new water heater install.
What do clients say about the routine maintenance services provided by The Plumbing Authority?
Clients appreciate the thoroughness of routine maintenance services, such as tankless water heater flushes and whole house water filter replacements. Reviewers highlight the professionalism and communication skills of the technicians.
What are the operating hours for The Plumbing Authority?
The Plumbing Authority operates Monday: 00:00-23:59, Tuesday: 7:30 AM - 5:00 PM, Wednesday: 7:30 AM - 5:00 PM, Thursday: 7:30 AM - 5:00 PM, Friday: 7:30 AM - 5:00 PM, Saturday: 7:30 AM - 8:00 PM, and Sunday: Closed.
Can I get a consultation for plumbing repairs from The Plumbing Authority?
Yes, The Plumbing Authority offers consultations for plumbing repairs, including toilet repairs and leak repairs. Customers have noted the technicians' willingness to explain issues and provide solutions.
What services does The Plumbing Authority offer?
They provide a range of services including Water Line Replacement (hot, cold, main), Water Heater Installation (tankless, conventional, gas line replacement), Routine Maintenance (tankless flush, filter replacement, pipe consultation), and Plumbing Repairs (toilet, garbage disposal, leak repair).