Outdoors, Inc. - Bike Shop

Outdoors Inc. Bike Shop is a retail business that was founded in 1974 by Joe Royer and Lawrence Migliara. It was established with the paddling companies West Tennessee White Water Supply and South Central Canoe Base. The Company started as a local shop that sells paddling products. But, the shop evolved into a retail store that provides outdoor gear for enthusiasts. Joe and Lawrence were knowledgeable about paddling and racing at the start. They realized that outdoor enthusiasts needed high-performance outdoor gear in Memphis. In 1974, they opened the first store. Joe and Lawrence focused on selling performance paddle equipment in the first two years. In a Ranier Mountaineering School trip, Joe and Lawrence completed the training successfully. This experience gave them the inspiration to carry climbing gear and camping equipment in their store. They decided to rename the store to be “Outdoors Inc. From this development, the Company started to sell a wide variety of products, including ski gear and apparel. A few years later, unusual snowfall led to the introduction of ski equipment and clothing. We also sponsored the first Cross Country Ski race at Memphis' Audubon Park. Our outfitting services also expanded to include cycling products in the 1980s. Outdoors Inc. expanded into a warehouse in Memphis, TN and opened retail shops in Jackson and Jackson. Up to now, the Company is the sole West Tennessee Ski and Snowboard retailer. The Company has continued to supply Memphis and the Mid South with high-quality gear. The Company is committed to offering its customers quality gear to improve their adventures. The Company’s equipment is also environmentally friendly, characterized by aesthetics and durability. A high-quality product has a longer lifespan, and it is less harmful to the environment than a product that requires frequent replacement due to poor workmanship or low-quality materials.

Most of the reviews were highly positive and covered the excellent customer service from knowledgeable and friendly employees. Customer service is considered a factor that makes driving customers back to a company. It was noted that the employee went above ministerial requirements to make sure the customer was satisfied. Colby was praised for his diligence and skills. A customer was worried that a minor problem would be costly, but Berle walked him through the solution. A few clients can take advantage of special support and services, such as installation. Kevin was attracted by the friendliness of the employees. The reviews show a mix of positive and negative aspects but Lean and knowledgeable employee is more often recognized. Personal service is more beneficial than evaluating something that satisfies. Outdoors Inc. connects high customer service levels with client retention.