Knowledgeable staffHelpful staffGood customer serviceFair pricingWell stockedVariety of productsFriendly staffGood salesGood shoppingTimely service
About this business
Recreational Equipment, Inc. (REI) believes in living the best life outside! We aim to inspire a life-long love of nature and outdoor adventure in every human. Since 1938, we've worked to harness the power of natural play. We will provide top-notch equipment and clothing, expert advice from passionate staff, and equipment rentals for outdoor activities. Our team also tells inspiring stories about nature and provides experiences to be shared or enjoyed by oneself. We have no shareholders, and every REI product purchased is a commitment to preserving the outdoors, running a sustainable business, and defending life outdoors. We welcome you, whether you're new to outdoor activities or a seasoned expert. REI Santa Monica is located one block from the 3rd Street Promenade and offers outdoor enthusiasts a wide selection of gear and apparel for hiking, paddling, climbing, biking, and fitness. Our bike shop in Santa Monica offers a variety of services to keep you on the streets and trails all year long. Our ski and snowboard service will ensure your board is ready for the slopes when the season turns too. Come in and meet our friendly staff and get ready for your next adventure.
Reviews Summary
REI's customer service has undoubtedly won over many repeat customers. The staff's extensive knowledge and friendliness are commendable. Many reviews mention how valuable the staff were in making their purchasing and decision-making processes more straightforward and easier. Many even appreciated the upbeat environment, impressive sales and the shop floor experience. One buyer informed that he was assisted by Tyler after contacting the shop. This was a superb encounter due to the interactions and the retail store's accessibility by phone. Many clients are always excited to go to the store for various sports equipment. I recommend REI because I purchased from them.
Frequently asked questions
6 questions
What do REI clients say about the staff and service?
Reviewers consistently highlight the knowledgeable and helpful staff at REI. Many mention specific employees who provided excellent assistance, making the shopping experience enjoyable and informative. The team is praised for their expertise in outdoor gear and customer service.
Does REI offer bike repair services in Dallas, and how do customers feel about them?
Yes, REI provides bike repair services, and customers appreciate the professionalism and expertise of the staff in the bike shop. Reviewers have noted quick turnaround times and helpful service when addressing bike-related issues.
What types of outdoor equipment can I find at REI?
REI offers a wide range of outdoor equipment including climbing shoes, hiking boots, camping gear, mountain bikes, bike accessories, outdoor jackets, hiking pants, tents, sleeping bags, cooking gear, and more. They also provide expert advice and equipment rental.
Does REI provide membership options, and what are the benefits?
REI offers both annual and lifetime membership options. Members benefit from earning points on purchases, which can lead to money back at the end of the year, making it a worthwhile investment for frequent shoppers.
What types of food and snacks does REI carry for outdoor activities?
REI stocks a selection of food and snacks suitable for outdoor activities, including dried foods and energy bars, catering to the needs of campers and hikers looking for convenient nutrition.