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  1. US
  2. TX
  3. El Paso
The Home Furniture STORE

The Home Furniture STORE

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6600 Montana Ave o, El Paso, TX 79925, USA Get Directions
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ABOUT   Services Excellence Summary

Wayne Johansen established JC Imports in 1973 by starting a small wholesale business and retail gift shop. In 1979, a friend convinced him to open a waterbed retail store called The Waterbed Room. The Waterbed Room opened in 1979 and quickly became the largest flotation product retailer in the Upper Midwest and HOM Furniture’s predecessor. HOM Furniture opened three HOM Oak and Leather showrooms in 1990 to make a broader range of its products and increase the market share. HOM Oak & Leather added all Waterbed Room showrooms to increase its customer base. HOM Oak & Leather, Total Bedroom, and HOM Furniture joined in 1996 to form HOM Furniture. HOM Furniture is a full-line furniture retailer. HOM Furniture is a top chain of furniture stores in the Midwest and is expanding, primarily in the Upper Midwestern states of Minnesota (MN) and South Dakota (SD) and the Twin Cities of Minneapolis and St. Paul. Come in and discover why HOM Furniture is the best place to shop for furniture in America. HOM Furniture has a home furniture store in the Upper Midwest states of Minnesota and South Dakota, including the Twin Cities of Minneapolis and St. Paul, Minnesota, North Dakota, and North Dakota.

 

SUMMARY   Reviews Summary

The majority of comments from customers concerning the furniture store experience are positive. The service received by the sales team, Tony, Irma, and Manny, is commendable. The selection of furniture is described as broad, unique, and reasonably priced. The finance options are acceptable and guests can expect quick delivery of their purchases. Many patrons were grateful for the assistance they received from various staff members in picking out and choosing their ideal option and the good value they received. The Home Furniture Store is a highly recommended retailer for all furniture purchases. Most people say that they will return to the store in the future. The store offers comprehensive customer service. The customer feels at ease from the time they call the store to the time their furniture is set up at home. Although some delivery mishaps were noted, they were explained and resolved by the delivery team, as mentioned by some reviewers. The customer service team is very mature and many have called it excellent. Many love the furniture store and told customers how to prepare and why visit that store. Also the samesperson we’re friendly and accommodating and made sure to give the customer a good deal. Several items around the store were purchased and all were in good condition. The customer loves the items as they suit them. They admit that they have compared prices in several shops, but Home Furniture Store is the best. Customers indicated the neighboring store and say that its prices were not the best. The Covid-19 safety measures in place were also useful and showed the seriousness of the furniture store in ensuring that there is as much social distancing as possible. Customers are also provided with various and accessible rewards for choosing to buy several items and thus incentivized to plan and buy all their items at Home Furniture Store.

 

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Pros & Cons

PROS
recommend (6)
very helpful (4)
nice selection (2)
excellent servic ... (2)
good service (2)
definitely go ba ... (2)
very kind (2)
great service (1)
affordable (1)
very satisfied (1)
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Cons
rude (3)
horrible (2)
upset (2)
bad experience (2)
damages (1)
disrespectful (1)
worst experience ... (1)
worst experience ... (1)
do not trust (1)
not recommend (1)
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The Home Furniture STORE Reviews: 51. Average Rating: 4.3

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John Doe left a 5 star review
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