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  1. US
  2. TX
  3. El Paso
The Shock Lab

The Shock Lab

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Open 10:00 AM-6:00 PM now
215 Poplar St, El Paso, TX 79901, USA Get Directions
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4.8

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ABOUT   Services Excellence Summary

Always trying to do better and do harder against the clock. Every bike, any bike, doesn't matter and he just loves to rip trails. He's a mountain biking rider that loves the sport beyond passion. The youngsters have been cruising bikes for years now, and they have a passion for it. Mountain bike aficionado. Always looking to make better his favorite bike (and other bikes) and also make them more fun and enjoyable. He sets up his bike just right and it helps him roll like butter. Also, a proper shredder, but that depends on having a bike that's been properly set up. We ride a lot just like you. It's been years of training and experience in the saddle to make sure we can ride your bike. Bikes are available for breakfast, lunch, and dinner. 24/7 every day. We have nothing to say. What makes us passionate to be is our job! We are all about making your bike riding experience great as it can be.

 

SUMMARY   Reviews Summary

The bike shop has received a lot of positive feedback. Customers rank the shop highly because of its exceptional customer service and a small business atmosphere. The technicians are knowledgeable and determined to get customers back on their bikes as rapidly as possible. Many customers expressed their overall satisfaction, praising specific technicians. This review noted that the bike shop is developing more stuff for mountain bikes and demonstrated the owners' commitment. A few customers, however, said that the store was too crowded. A few clients were unsatisfied, some expressing annoyance at the shop's refusal to accept returns. At the same time, customers' insights into the good side of the inside store far outweigh even this adverse evaluation. Many customers described the business's upbeat attitude as refreshing. Other clients who live far away have claimed to be willing to come back. The community now has a bike shop that serves others well, according to many. Many customers commend the shop's efforts and even claim that it is the only place they get items repaired. Many previous customers who walked through the door are likely to have a better time the second time, and this is positive for anyone who loves biking. Statements such as this show that the customers also get along with the shop staff, and they trust them. Anything is possible with a customer who has established trust.

 

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Reputation Change over time

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Pros & Cons

PROS
great customer s ... (5)
great service (4)
recommend (3)
very knowledgeab ... (3)
highly recommend ... (3)
very helpful (2)
amazing communic ... (1)
great price (1)
great job (1)
extremely knowle ... (1)
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Cons
bad experience (1)
The Shock Lab Reviews: 46. Average Rating: 4.8
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