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Review Keywords Analysis

US / TX / El Paso
The Shock Lab photo
The Shock Lab photo
The Shock Lab photo
The Shock Lab photo
The Shock Lab photo

The Shock Lab

Address: 215 Poplar St, El Paso, TX 79901, USA Get Directions

Services & pricing

Average price range
ServiceDetailsPrice
Bicycle Repairs General Bike Tune-Up $50 - $100 Call to Book
Suspension Rebuild $150 - $300 Call to Book
Brake Adjustments $20 - $40 Call to Book
Bicycle Sales New Bicycles $300 - $2000 Call to Book
Used Bicycles $100 - $1000 Call to Book
Bicycle Accessories $10 - $200 Call to Book
Bicycle Maintenance Wheel Truing $30 - $60 Call to Book
Chain Replacement $25 - $50 Call to Book
Tire Installation $15 - $30 Call to Book
Custom Builds Bike Frame Selection $200 - $500 Call to Book
Component Assembly $100 - $300 Call to Book
Paint Jobs $100 - $400 Call to Book
Diagnostics Full Bike Inspection $50 - $80 Call to Book
Suspension Setup $40 - $70 Call to Book
Frame Inspection $30 - $50 Call to Book

What people love

From reviews
Great customer service Knowledgeable staff Fair pricing Expert service Skilled technicians Friendly staff Great selection Quick repairs Excellent prices Helpful staff

About this business

Always trying to do better and do harder against the clock. Every bike, any bike, doesn't matter and he just loves to rip trails. He's a mountain biking rider that loves the sport beyond passion. The youngsters have been cruising bikes for years now, and they have a passion for it. Mountain bike aficionado. Always looking to make better his favorite bike (and other bikes) and also make them more fun and enjoyable. He sets up his bike just right and it helps him roll like butter. Also, a proper shredder, but that depends on having a bike that's been properly set up. We ride a lot just like you. It's been years of training and experience in the saddle to make sure we can ride your bike. Bikes are available for breakfast, lunch, and dinner. 24/7 every day. We have nothing to say. What makes us passionate to be is our job! We are all about making your bike riding experience great as it can be.

Reviews Summary

The bike shop has received a lot of positive feedback. Customers rank the shop highly because of its exceptional customer service and a small business atmosphere. The technicians are knowledgeable and determined to get customers back on their bikes as rapidly as possible. Many customers expressed their overall satisfaction, praising specific technicians. This review noted that the bike shop is developing more stuff for mountain bikes and demonstrated the owners' commitment. A few customers, however, said that the store was too crowded. A few clients were unsatisfied, some expressing annoyance at the shop's refusal to accept returns. At the same time, customers' insights into the good side of the inside store far outweigh even this adverse evaluation. Many customers described the business's upbeat attitude as refreshing. Other clients who live far away have claimed to be willing to come back. The community now has a bike shop that serves others well, according to many. Many customers commend the shop's efforts and even claim that it is the only place they get items repaired. Many previous customers who walked through the door are likely to have a better time the second time, and this is positive for anyone who loves biking. Statements such as this show that the customers also get along with the shop staff, and they trust them. Anything is possible with a customer who has established trust.

Frequently asked questions

7 questions
What do The Shock Lab clients say about the work?
Clients frequently praise the knowledgeable staff, especially Mosco for his expertise in suspension work. Reviewers highlight the team's friendly service, timely repairs, and the ability to transform bike performance, making it a top choice for bike maintenance in El Paso.
Does The Shock Lab offer bicycle repairs, and what types do they handle?
Yes, they provide various bicycle repairs, including General Bike Tune-Up, Suspension Rebuild, and Brake Adjustments. Their expertise ensures your bike is well-maintained and ready for the trails.
Can I get a custom bike build at The Shock Lab?
Yes, they specialize in custom builds, offering services such as Bike Frame Selection, Component Assembly, and Paint Jobs to create a bike tailored to your needs.
How does The Shock Lab handle diagnostics for bicycles?
They perform comprehensive diagnostics, including Full Bike Inspection, Suspension Setup, and Frame Inspection, ensuring every aspect of your bike is thoroughly checked and optimized.
What types of bicycles does The Shock Lab sell?
They offer a selection of new and used bicycles along with various bicycle accessories, catering to different riding styles and preferences.
Does The Shock Lab provide tire installation services?
Yes, they include tire installation as part of their bicycle maintenance services, ensuring your bike is equipped for safe and enjoyable rides.
Where is The Shock Lab located?
215 Poplar St, El Paso, TX 79901, USA

Location & directions

El Paso, Texas
The Shock Lab
Bicycle Repair Shop
Address
215 Poplar St, El Paso, TX 79901, USA
Hours
Closed Now
The Shock Lab Reviews · 4.8 average
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