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  1. US
  2. TX
  3. El Paso
Trek El Paso

Trek El Paso

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Open 10:00 AM-6:00 PM now
2260 N Zaragoza Rd #103, El Paso, TX 79938, USA Get Directions
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ABOUT   Services Excellence Summary

Trek El Paso is our expertise. The go-to bike shop in El Paso for Trek. Trek El Paso features a broad range of cycling accessories, nutrition, and apparel. World-class repair. Road bikes, mountain bikes, hybrids, triathlon bikes, kids' bikes – you name it, we've got it! Cycling apparel that will make you feel great while riding. Our inventory is stocked with everything you could ever need for your bike. From new inner tubes, to helmet upgrades, to custom-built race bikes. We specialize in tube changes, but we also love to build custom racing bikes from the ground up. We love bikes!

 

SUMMARY   Reviews Summary

Reviews of this bike shop indicate a high level of satisfaction and customer service. One visitor comments on the store's cleanliness, organization, and modern presentation, saying that they were surprised by how high-end it appeared. A fantastic feeling and level of attention to detail in bike maintenance and repair were also cited by the majority of customers, with one noting that he felt anxious at first only to be treated professionally by the friendly cyclists. Many clients support the friendly staff attitude and capabilities, with the most repeated name being Ricky. Nearly all customer opinions highlight good customer service, with many using the words professional, friendly, and helpful. Each consumer interviewed gave this bike shop a 5-star plus satisfied comment and stated that their shopping experience was great and would return. Many customers also compliment the high-quality cycling materials available for purchase. For example, the store is well-stocked with parts, accessories, and bikes. Another instance where this store attracts clients is its wide variety of bikes for sale, with one customer saying that he got an RCC from it. This client is delighted with how the store is clean and its convenient layout. A recognized bike repair and maintenance service zone and a product promotional booth with vacation reminders appear to be signs of intentions to draw more clients. A significant proportion of customers commented that the shop was simple to find, and this is attributed to great marketing and its market presence with many brands people describe as elevation components. This clarifies that the store has been in company for quite some time and where it is located. The majority of customer feedback regarding service quality is favorable, with many customers commenting on the store's ability to save money. According to the majority of customer testimonials, the price is fair yet consistent with the high-quality materials and customer service provided. Many clients report that they will return to the shop in the future, and most of them suggest it to other prospective cyclists because I have gone there twice. This encompasses how I felt and faced the world of bikes. Some client comments indicate discontent and mention current grievances about the store.

 

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Reputation Change over time

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Pros & Cons

PROS
very knowledgeab ... (6)
great service (6)
excellent custom ... (5)
friendly staff (4)
helpful staff (3)
friendly and hel ... (3)
friendly service ... (2)
great customer s ... (2)
great place (2)
knowledgeable an ... (2)
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Cons
overcharged (1)
dishonest (1)
Trek El Paso Reviews: 99. Average Rating: 4.8
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