Not Your Average Lender

Customer Feedback Summary: Katherine helped with our loan, and it was an amazing experience from the start. She did everything to have the loan approved. She did not give up when we had issues during the process, but instead fought for us through her persistence. Thanks to her, we closed quickly. She was very communicative, supportive, and dedicated to completing the process. Katherine worked relentlessly throughout the process and helped us with each problem. Together, we found solutions to every obstacle we encountered, closed quickly, and got our loan approved. We thank her so much for everything she did for us. Feedback from Katherine Katherine is a standout customer service rep. She is willing and dedicated to what she is doing at all times. Additionally, her communication skills are top-notch. She was able to help a couple that was about to be sent away due to the government’s strict requirements on credit scores. Besides, she helped them understand how to improve their financial situation. Her dedication and patience were immeasurable. The couple had problems at the beginning, but after several attacks from the government, they were able to comply with the requirements, got approved, and are living happily. Andrea Ruiz is hands down one of the best loan officers I've worked with. Her speed is unmatched she moves quickly without ever sacrificing accuracy or attention to detail. From pre-approval to closing, she stays on top of every step and keeps everyone informed, which makes the entire process smooth and stress-free. It is important to note that I have been alone and not worked with the company and I plan to work with her in future Loan officer Feedback