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  1. US
  2. TX
  3. Houston
REI

REI

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Open  10:00 AM-9:00 PM now
7538 Westheimer Rd, Houston, TX 77063, USA Get Directions
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ABOUT   Services Excellence Summary

REI, or Recreational Equipment, Inc., believes that life is best enjoyed outdoors. We have been advocating for the power and value of nature since 1938. We bring high-quality equipment rental and apparel, expert advice, and shared outdoor experiences. REI shares inspirational outdoor experiences. We do not own our shares. Every dollar spent on REI's products and services is an investment in the preservation of nature and sustainable business practices. REI wants to spark a life-long passion for the outdoors among all its customers. We welcome all outdoor enthusiasts, whether you are new to the game or a seasoned player. Our Santa Monica location, one block from 3rd Street Promenade, has everything you need for cycling, hiking, kayaking, and climbing, all in one place. The Santa Monica Bike Shop provides many different services to ensure you always have what you need to hit the streets and the trails throughout the year. In addition, REI Santa Monica ski and snowboarding services will make sure you are prepared to hit the slopes all winter long. Our services help you plan and prepare for your next adventure, no matter the season.strings

 

SUMMARY   Reviews Summary

The store's range of outdoor gear has quality stuff worth the value; customers say supportive client help makes the prices fair. Armchair-generals lobby for the shoes, flak jackets, and other camping and hiking equipment. Another shopper applauds the perfect shopping experience and a raincoat bought with bated breath. All the clients hail the customer reps service minded. We see a repeat of the many thumbs up on Facebook, Yelp and Google like in "Great people, good service" and "Friendly staff, great selection, and knowledge." Sometimes we find a complaint about the price, shipping or mix-up. But the after-sale support and return policies are sure that every concern is rectified immediately. Ensuring the customer is satisfied is a winner for the brand. The positive employee interaction, including the story with Larry, is the guiding principle for the satisfaction of each customer.Products that need support or consultation before purchase are defined and guided by the rep before leaving the store, ensuring the impulse shopping has a master plan. So positive responses, guided shopping, and more recommendations. These data could predict consumer preference and a possible increase as the reputation is based on a great employee doing consultancy retail for someone starting out in a certain hobby.

 

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Pros & Cons

PROS
very knowledgeab ... (7)
great customer s ... (6)
helped me (5)
friendly staff (4)
knowledgeable st ... (4)
helpful staff (4)
great place (3)
friendly and hel ... (3)
great service (3)
extremely helpfu ... (2)
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REI Reviews: 102. Average Rating: 4.5

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