Great customer serviceHelpful staffKnowledgeable staffProblem resolutionQuick responseSupportive team
About this business
YakGear is the brainchild of innovation on the open water. Bill Bragman was an inventive mind and devoted angler seeking to expand the sport of kayaking. Bill Bragman, a devoted angler and creative thinker, often sought ways to revolutionize the kayak experience.
In 2006, Bill's idea was officially established for the public as Reel Deels. As Reel Deels expanded in popularity, it also expanded its product line. In November 2007, YakGear was launched with just 20 items.
Within a decade, the staff of 16 has increased to create and source over 250 premium items. YakGear is larger now than when it began, but its principles remain the same. YakGear is a brand dedicated to high-quality fishing gear and life on the water. YakGear has many choices for kayak fishing accessories, rigging and other items.
Reviews Summary
YakGear Division Centre team members, especially Eric and Bill, deserve high praise for their helpfulness. This reviewer noticed exceptional customer service all around. David and John were able to address their queries, while Eric's excellent transducer installation guidance was above average. For a mount with a missing part, their online support was prompt and top-notch. Moreover, Bill shared his product knowledge to locate a suitable transducer mount for a customer. He also called back to assist a kayaker limited by multiple sclerosis with a motorised fishing kayak. The Company offers reliable fishing and boating gear. The customer service is unparalleled and reflects their devotion to customer satisfaction. Every digital team member is an asset; thank you.
Frequently asked questions
7 questions
What do YakGear clients say about the customer service?
Multiple reviewers highlight the exceptional customer service at YakGear, praising staff like Eric and Bill for their prompt assistance and genuine help with product issues. Clients appreciate the team's responsiveness and dedication to resolving problems efficiently.
Does YakGear offer installation assistance for transducer mounts?
Yes, YakGear provides installation assistance for transducer mounts, including basic and upgraded installation options as well as custom solutions. This support is part of their commitment to enhancing the kayaking experience.
Can I get help with missing parts for kayak accessories?
Yes, YakGear is known for their excellent customer service, as one reviewer noted they received a quick response regarding a missing part for an anchor trolley kit. This reflects their commitment to customer satisfaction.
What types of kayak accessories does YakGear offer?
YakGear offers a range of kayak accessories, including anchor trolley kits, fishing rod holders, and electric motor mounts. Their diverse product line caters to various kayaking needs.
Who founded YakGear and what inspired its creation?
YakGear was founded by Bill Bragman, an inventor and avid fisherman, who aimed to enhance the kayaking experience through innovative products. The company officially launched in 2007, starting with 20 products.
Does YakGear provide technical support for their products?
Yes, YakGear offers technical support as part of their customer service. This ensures that customers can get help with any technical issues related to their products.