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Virginia Auto Service

Name: Virginia Auto Service
Address: Phoenix, US
Telephone: +16022660200
Rating: 4.58

100 reviews

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+16022660200

Open 7:30 AM - 6:00 PM now

386 E Virginia Ave, Phoenix, AZ 85004, USA Get Directions

car repair Top Car Repair Body Shops in United States Top Car Repair Body Shops in Arizona

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ABOUT Services Excellence Summary

Virginia Auto Service is conveniently situated at the corner of Virginia and 7th Street. This store has been in the same place for more than 25 years. When the official facts all line up like a treasure map, I feel the hairs on the back of my neck stand on end, almost like I am visiting the site for the first time. It was here that a World War II vet opened up an auto repair store. This old corner was full of his energy fixing and repairing Phoenix cars for more than 25 years. But it was not meant to be like that. The old man sold the store, which was later sold several times between the 80’s and early 90’s, leaving it abandoned and crumbling down for 20 years. Matt Allen, a Virginia-raised young mechanic, had made Phoenix his home and was looking for his toolkit for a while. The man, who had learned the trade in Virginia, felt a familiar sense of satisfaction whenever he fixed a car, and he wanted to share that joy with others. When he saw an old, abandoned shop at the corner of Virginia and 7th Street in Phoenix, he realized it was time to start living the dream of opening his repair shop. Virginia Auto Service was born.

SUMMARY Reviews Summary

Virginia Auto's reviews describe the owner, Robert Gleen and Michelle, as excellent and skilled with a perfect customer relationship. Their honesty, professionalism, and the shop's comprehensive vehicle inspections continually attract praises. Consumers stated that the service center gave useful advice without unneeded changes. They also approved of the way the shop identifies what is needed and provides honest estimates, which further solidified their trust. The team was prompt and delivered superior work, which has made most of the clients permanent. The patrons also felt valued because they received unexpected yet pleasing deals on numerous occasions. The business approach is honest and transparent and invests in customer relationships to create lifelong customer service. Local customers now see the shop as the only trustworthy alternative for their vehicle maintenance and repairs. Clientele Cindy rated them as the best decision for a problem she thought was unresolvable. However, Virginia Auto's great customer service is suitable for helping fix the issue and guiding customers appropriately.

John Doe left a 5 star review

★★★★★

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Reputation Change over time

Pros & Cons

PROS

recommend (14)

highly recommend ... (8)

great service (4)

very satisfied (3)

great work (3)

very friendly (3)

recommended (2)

excellent custom ... (2)

on time (2)

good communicati ... (2)

Cons

dishonest (1)

not recommend (1)

unprofessional (1)

rude (1)