Reliable Big 5 Sporting Goods is a prominent retailer of high-quality sporting goods and equipment, representing prominent brands. Its operations span the western parts of the United States, with 431 stores. Big 5's primary products, including athletic footwear, clothing, and accessories, are sold in traditional-format sporting goods stores, with an average size of 11,000 square feet. The stores also have a wide range of camping and outdoor equipment as well as team sports and fitness gear.
The retail store has numerous reviews that highlight the exceptional customer service provided by employees, which is a major strength given that almost all customers say the companies workers are polite, helpful, and provide excellent service. Jeff, Jocelyn, Melissa and other salespeople are mentioned by name in the feedback for their outstanding customer service, showing a commitment to meeting customers' needs and even going above and beyond to ensure a pleasant experience. Some buyers even describe how the staff assisted them in creating a shopping list and finding products from other stores that were not in stock at their location. One customer wrote about the regular one day sales the store has, which offer unbeatable discounts, enabling shoppers to get numerous items for less, and another shopper praised the store for allowing them to return purchased items with no problems, showing that whoever has a problem has no or minimal complaints at all. Warehouse shoppers also appreciate the quality of products available at discounted prices and the store's cleanliness, which all make various users make them return and even recommend the place to friends. Despite all the numerous positive reviews, with high levels of satisfaction among consumers, some customers are only praising the store no specific product which could make the user mistrust the store if he or she wants something particular the customer feedback is mostly praising the store as a whole but some only yell the store.
