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  1. US
  2. CA
  3. Los Angeles
REI

REI

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18605 Devonshire St, Northridge, CA 91324, USA Get Directions
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4.8

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ABOUT   Services Excellence Summary

At REI, We Believe a Life Well Lived is Spent Outside! A good life is spent outside, and we work to spread the gospel of the great outdoors to all. Since 1938, we've been on a mission to help people harness the power of nature. We accommodate everyone with high-quality equipment and clothing, knowledgeable advice, and equipment rentals. Our team also collects and shares stories that inspire us to get outside or deliver a dose of nature in another form. We're a Co-op, so when you buy from REI, you're making an investment that enables the preservation of the environment, ensures responsible business, and fights to protect life outdoors. Join us, and take the step towards the life you were meant to live. Visit REI Santa Monica, a store just one block from the 3rd Street Promenade, for gear and clothing for hiking, paddling, climbing, biking, and fitness. The bike shop at Santa Monica offers a range of services that will keep you riding and rolling all year. Ensure your ski and snowboard equipment is relocated into its rightful state before hitting the slopes with our ski shop services. We also have friendly workers ready to help outfit you for the next classic adventure in all the different departments.

 

SUMMARY   Reviews Summary

Overall, the customers' reviews of the outdoor store's staff service, selection, and variety are highly positive. Customers frequently comment on the helpful, informative, and friendly service they receive, and the staff's knowledge and enthusiasm for outdoor activities. More numerous reviews focus on the footwear section, where employees such as Naomi are specifically praised, and the knowledge bank on how to assess hiking or running shoe fit. Some of the reviews also provide examples of customers going the extra mile, as well as customers who are considered patient and helpful. Customers have also noted the quality and scope of the store's merchandise and how pleased they are with the wide array of outdoor gear available. Although the COVID-19 pandemic has had an effect on many vendors, this store was still plentifully stocked and had many bikes to try out. Additional advantages include enjoying visiting the store, finding interesting items, sustainable gear with a lifetime membership, and the possibility of visiting and shopping there again. Many consumers have also decided to become co-op members based on their experiences. The reviews all emphasize the beneficial experience and stellar workers and recommend this retailer.

 

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Reputation Change over time

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Pros & Cons

PROS
great selection (5)
excellent custom ... (5)
very helpful (5)
helped me (4)
very friendly (4)
knowledgeable st ... (3)
helpful staff (3)
great service (3)
good selection (3)
feel comfortable ... (2)
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Cons
horrible (1)
overpriced (1)
overpriced (1)
REI Reviews: 103. Average Rating: 4.8
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