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  1. US
  2. IA
  3. Des Moines
IA Motors

IA Motors

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2801 SE 14th St, Des Moines, IA 50320, USA Get Directions
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ABOUT   Services Excellence Summary

Located in Des Moines, IA Motors provides guaranteed financing, instant loan approval, down payments of *$399, and a 90-day or 5000-mile full powertrain warranty. Our professional team will enable you to find the right car for your needs, whether you're looking for a pre-owned car, truck, SUV, or van. Our friendly team is here to help you find a top-quality used vehicle. IA Motors offers a wide variety of vehicles at the best price, and our aim is to make the process of purchasing a car as smooth as possible.

 

SUMMARY   Reviews Summary

Reviews highlight the customer satisfaction and emphasize the outstanding customer service at the dealership. Many customers appreciate the efficiency and speed of the car buying process, as well as the high level of service. Customers are also extremely pleased with the quality of service they received. Many reviewers emphasized the excellent customer service and quality of the cars. Many reported that the dealer was patient with them and answered all the questions, no matter how many they had. Some customers mentioned they had bad credit or were rebuilding their credit, and that the dealer helped them get the financing they needed. One reviewer said, "After he helped me, I felt respected and valued." This suggests that this is a top priority for the dealer. Other customers expressed how the dealer went the extra mile for them and made themselves available even outside of office hours. There were comments about how the service was quick and friendly. One reviewer said, "She made me feel like I was her only customer." This feedback suggests that the dealer made it a priority to give each customer personalized service. The employees' names were also mentioned in several of the reviews. One customer liked a specific salesperson, writing, "He was always helpful and never made me feel pressured." This suggests that the employees had an excellent customer service attitude. It is essential that he is some customers mentioned they had bad credit or were rebuilding their credit. One customer wrote, "they treated me like I wasn't just a number," showing that they felt listened to and understood. Most of the feedback indicates that the dealer was dedicated to putting the customer first and creating an excellent experience. One reviewer said, "I look forward to returning in the future," which suggests they would recommend the dealer to a friend. Overall, the reviews indicate that the dealer is customer-focused and provides a high-quality experience, which is likely to result in positive word-of-mouth.

 

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Pros & Cons

PROS
recommend (28)
highly recommend ... (9)
great experience ... (6)
excellent custom ... (4)
very helpful (4)
great service (4)
great people (3)
very friendly (3)
helped me (3)
great place (3)
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Cons
rude (2)
no customer serv ... (1)
unreasonable (1)
not happy (1)
not recommend (1)
forced us to pay ... (1)
horrible (1)
unprofessional (1)
not worth (1)

IA Motors Reviews: 102. Average Rating: 4.4

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