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  1. US
  2. TN
  3. Memphis
Bike the Planet

Bike the Planet

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8385 US-64 Suite 104, Memphis, TN 38133, USA Get Directions
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4.6

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ABOUT   Services Excellence Summary

In 2003, Rod Bickel founded the service-oriented cycle shop that became Bike the Planet. This store was formerly R.B.'s Cyclery. Mel Clark is the owner. He joined Rod in 2010 and was his senior mechanic until he and his wife Louise purchased the company in 2013. The store will continue to provide Cannondale, Felt, and Marin bikes. The store began with road and triathlon bikes when Mel was the owner. However, Mel has broadened the offerings to include comfort and lifestyle bikes, as well as mountain bikes for a wide range of prices. BTPM also offers outstanding repair and service for all bike models and a selection of accessories. The store's friendly and expert technicians will evaluate your bike before proceeding with any repairs. One of our trained technicians will provide you with an honest estimate and have you back on the road quickly. Our Bicycle wheel to wheels service is here for your needs. From minor maintenance to overhauls, Bicycle the Planet can help you get your bike fixed and back on the road as quickly as possible. Although walk-ins are welcome, scheduling repairs at the store is the fastest way to get them fixed.

 

SUMMARY   Reviews Summary

Bike the Planet is highly recommended to have great customer service, staff interactions and services. The customers leave reviews that highlight their more than satisfactory experiences. In addition to being welcoming and friendly, the staff. notably Mel, are knowledgeable and informative, providing new bike insights or accessories to purchase without being pushy. One review indicated that they had gotten an old bike that they wanted to update, and when they got to the shop, the staff was super friendly and they very welcomed. Other reviews say that the shop possesses the rare ability to make the shopping experience enjoyable and stress-free. The summary is that Bike the Planet is recommended if you need a store where you can buy a bike comfortably. Everyone needs to remember that buying a bike isn't just buying from any bike shop but having the best experience that is hard to come by. A+ business, tremendous customer service, I highly recommend.

 

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Reputation Change over time

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Pros & Cons

PROS
recommend (9)
highly recommend ... (6)
great service (5)
very helpful (5)
great place (4)
knowledgeable st ... (2)
excellent servic ... (2)
great selection (2)
very knowledgeab ... (2)
very prompt (2)
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Cons
bad customer ser ... (2)
rude (2)
unprofessional (1)
horrible (1)
not recommend (1)
terrible custome ... (1)
bad experience (1)
poor customer se ... (1)
Bike the Planet Reviews: 68. Average Rating: 4.6
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