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  1. US
  2. TX
  3. Austin
Patagonia

Patagonia

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Open 10:00 AM-6:00 PM now
316 Congress Ave., Austin, TX 78701, USA Get Directions

4.5

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ABOUT   Services Excellence Summary

The southern terminus of the legendary Appalachian Trail is located a mere 45 minutes from our store. We offer Patagonia gear and clothing for individuals of all generations and interests. We have options for hiking, running trails, mountain biking, yoga, travel, and even backyard barbeques. Our personnel is extremely well-informed, eco-friendly, and regularly hosts events. Stop by the shop to discover more about this extraordinary business. Shopping at Indoors Inside-Out, whether online or in-store, is very convenient and easy. We only require a few clicks of our mouse and we can have your items ready for you in just a few hours. We hope to see you soon and get to know our friendly and knowledgeable crew.

 

SUMMARY   Reviews Summary

Reviews of the Patagonia store are generally positive, with a strong emphasis on customer service. The store staff is described as friendly, welcoming and helpful when it comes to product knowledge and advice. Personalized service is a common theme in the descriptions, particularly for the Hilary and Dom, of the workers who excel at same. The knowledge of the products was great and also the way the advice was personalized was flexible. Some reviews also emphasize how the customer service exceeds aexchange or return experience standards. Many customers identify the visit to the store as a more positive experience, saying that the service isn't as hurried. The store has parking available, clean and well-organized and offers a wide range of Patagonia products including children’s apparel. The downside is that one may spend more than they hadn't budgeted from, but the same is ok because customers still get high-quality equipment. The store is rewarding and good for the quality of products and the same can not be basic. The store is accessible to the best famous visitation spot. Patagonia store's superior customer service is the strongest point with quality products second making the store an excellent stop for those who love excellent Serices.

 

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Reputation Change over time

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Pros & Cons

PROS
helpful staff (5)
helped me (4)
very helpful (4)
friendly staff (3)
very friendly (3)
friendly and hel ... (3)
knowledgeable st ... (2)
nice staff (2)
great selection (2)
good service (2)
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Cons
pricey (1)
they were closed ... (1)
wasting my time (1)
rude (1)
Patagonia Reviews: 102. Average Rating: 4.5
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