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Rack Attack Austin - formerly Rack Outfitters

Name: Rack Attack Austin - formerly Rack Outfitters
Address: Austin, US
Telephone: +15129102905
Rating: 4.5248

101 reviews

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+15129102905

Open 10:00 AM-6:00 PM now

6006 E Ben White Blvd #300, Austin, TX 78741, USA Get Directions

camping store Top Camping stores in United States Top Camping stores in Texas

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ABOUT Services Excellence Summary

The company initially opened its doors in 1996, and today, it has sold more than 1 million racks. We have several locations in North America. We also have the largest inventory of roof and bike racks, cargo boxes, kayak racks, and rooftop tents. Also, we install all the racks and trailer hitches at all online locations. We also do custom installations in all the vehicles, and price matching is available. Our rack specialists ensure you have a perfect fit, and we provide a lifetime warranty. Rack Outfitters previously traded under the name Rack Attack. It was a single outlet established in 1996 and has since become the leading company in North America that supplies racks for vehicles. Our online customers can enjoy free shipping within 24 hours to your homestead. If you are near our stores, you can visit them for a lifetime installation of what you have already purchased. Those who go to our stores prefer the factory-style installations. Rack Outfitters has over 1 million happy customers. Banyan Capital Partners, Rack Attack Management, and Founder’s Original Company bought the business in 2017. Banyan Capital Partners, a Canadian-based private equity company, invests in middle market companies in North America. Banyan is a generalist company that works as a partner with the owners and partners to provide full or partial access to liquidity and all future gains to take their businesses to the next level. Banyan Capital Partners is a member of Connor, Clark & Lunn Financial Group, a multinational asset management firm where its competing affiliate companies manage about $71 billion of assets. . www.banyancapitalpartners.com

SUMMARY Reviews Summary

Customers had an exceptional experience at Rack Attack Austin. They acknowledge the excellent customer service provided by dedicated employees like Brayan. These employees are helpful, knowledgeable, and eager to assist, offering guidance, pro-tips for installation, and straightforward explanations on which racks will be a good fit for which vehicle. The customers felt welcomed and valued from the moment they walked in. The employees were patient and willing to experiment, even if it didn't end in a purchase. Some customers recommend bringing the car and bike to test different racks to ascertain the best fit. The business is praised for being customer-oriented, building relationships before making sales. Clients admire the low-cost, high-quality products available—an excellent place to visit for bike racks and truck accessories. The positive reviews seem to suggest that Rack Attack Austin has a strong client-first principle.

John Doe left a 5 star review

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Pros & Cons

PROS

recommend (14)

highly recommend ... (8)

very helpful (6)

great customer s ... (6)

friendly staff (5)

great service (5)

definitely be ba ... (4)

helped me (4)

excellent custom ... (4)

super knowledgea ... (3)

Cons

unfriendly (1)

no response (1)

poor customer se ... (1)

lack of communic ... (1)

terrible custome ... (1)

they were closed ... (1)