Frank Brown Used

Frank Brown Used Auto opened its doors for the first time in Lubbock, Texas on 10 May 1970. We have been one of the best dealerships for used trucks, cars and SUVs throughout that time. We are successful because our cars operate just as much as we do. Every customer who visits Frank Brown Used Auto is our sales agent, finance guru, and customer service expert all at once. We use professionalism, courtesy, and flexibility to address each customer's concerns. Frank Brown Used Auto is backed by the most successful parts, service, and financing facility in Lubbock. Our used dealership is located in Lubbock TX. We can help you with parts, sales, finance, and service. We also stock a variety of high-quality models, including Ford, Audi, and Dodge, among others. Frank Brown has people who understand what it takes to maintain your car and, more importantly, to take care of you. Our mission is to sell prestigious luxury cars to drivers in Lubbock and the surrounding areas. Our cars come with the guarantee of a new car, offered in a used car environment. We offer a wide selection of cars, trucks, and SUVs. We aim to provide you with the best customer service and world-class products. Frank Brown is your local car dealer, so you can trust us with all your car needs.

The reviews unanimously agree that Frank Brown dealership employees are known for their excellent customer service and professionalism. The reviews indicate that the employees are dedicated to ensuring the process is stress-free, and they go above and beyond expectations. For example, Tyson Hall, Rick Lara, and Brian Cole receive numerous mentions for their exceptional work. These employees are helpful and guide the customers through the car-buying process, making sure that they explicitly understand the process. They give their customers the best rates based on their income and always try to find the best deal available. As a result, once the deal is made, all customers are profoundly satisfied that the employees showed them care and helped them buy their perfect car. Dealers who were happy to help customers find the car they wanted from the company’s fleet of vehicles also demonstrate teamwork. This demonstrates how the cars meet the criteria the customers wanted. This team review shows that the dealership works as a team towards a common goal that is always to ensure customer satisfaction. Situations where clients are dissatisfied with the services rendered. Clients who had bad experiences purchasing a vehicle from the dealership reported such cases. However, the number of these clients is minimal because the majority of the customers have expressed satisfaction. This indicates that the dealership's overall work ethic is positive, and the employees are knowledgeable about how to handle any issues that may arise due to their experiences. These reviews validate that Frank Brown dealership is a reputable and customer-first dealership.